Associate - Fleet Operations (Hyderabad)
2 weeks ago
Key Responsibilities:
1. Fleet Operations Management
- Ensure all delivery partners (fixed fleet) report on time and are route-ready each day.
- Allocate delivery routes as per SOP and ensure balanced utilization of all partners.
- Track vehicle readiness, fuel levels, and compliance before dispatch.
- Monitor live performance throughout the shift and intervene when delays or issues arise.
2. Attendance & Compliance Tracking
- Maintain accurate attendance, leave, and shift adherence records for all partners.
- Ensure compliance with safety, documentation, and operational standards.
- Conduct random checks to ensure adherence to uniform, ID, and safety equipment norms.
3. Partner Engagement & Retention
- Build and maintain positive relationships with all delivery partners.
- Conduct regular check-ins, feedback sessions, and engagement activities to reduce attrition.
- Support the Fleet Manager in implementing partner recognition or incentive programs.
- Address partner concerns and escalate major issues to the Fleet Manager for resolution.
4. Performance Monitoring & Reporting
- Track partner KPIs such as attendance %, utilization %, delivery timeliness, and customer feedback.
- Prepare daily and weekly reports on centre-level performance metrics.
- Highlight trends and gaps (e.g., repeat absentees, underperforming routes, service delays).
5. Escalation & Issue Resolution
- Handle first-level on-ground escalations related to partner behavior, delivery issues, or route confusion.
- Coordinate with operations, customer support, and the Fleet Manager for issue closure.
- Maintain incident logs and follow up on preventive measures.
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