Associate - Fleet Operations (Hyderabad)

1 week ago

Hyderabad, Telangana, India Delhivery Full time ₹ 4,00,000 - ₹ 80,00,000 per year

Key Responsibilities:

1. Fleet Operations Management

  • Ensure all delivery partners (fixed fleet) report on time and are route-ready each day.
  • Allocate delivery routes as per SOP and ensure balanced utilization of all partners.
  • Track vehicle readiness, fuel levels, and compliance before dispatch.
  • Monitor live performance throughout the shift and intervene when delays or issues arise.

2. Attendance & Compliance Tracking

  • Maintain accurate attendance, leave, and shift adherence records for all partners.
  • Ensure compliance with safety, documentation, and operational standards.
  • Conduct random checks to ensure adherence to uniform, ID, and safety equipment norms.

3. Partner Engagement & Retention

  • Build and maintain positive relationships with all delivery partners.
  • Conduct regular check-ins, feedback sessions, and engagement activities to reduce attrition.
  • Support the Fleet Manager in implementing partner recognition or incentive programs.
  • Address partner concerns and escalate major issues to the Fleet Manager for resolution.

4. Performance Monitoring & Reporting

  • Track partner KPIs such as attendance %, utilization %, delivery timeliness, and customer feedback.
  • Prepare daily and weekly reports on centre-level performance metrics.
  • Highlight trends and gaps (e.g., repeat absentees, underperforming routes, service delays).

5. Escalation & Issue Resolution

  • Handle first-level on-ground escalations related to partner behavior, delivery issues, or route confusion.
  • Coordinate with operations, customer support, and the Fleet Manager for issue closure.
  • Maintain incident logs and follow up on preventive measures.

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