Shift Manager

2 weeks ago


Remote, India Dicetek LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Mandatory skills

  • Strong understanding of ITIL processes, with ITIL certification preferred.
  • Proven experience in incident management, particularly in high-availability environments.
  • Excellent problem-solving, coordination, and communication skills.
  • Ability to work under pressure and manage critical incidents effectively.
  • Flexibility to work in a 24/7 shift environment, including weekends and holidays, as per business needs.

Desired Skills

ITIL Certification

Roles & Responsibilities

The Incident Management Shift Manager is responsible for managing incidents effectively to ensure timely resolution within agreed SLAs, maintaining service quality, and ensuring alignment with integrated ITIL processes. The role requires overseeing incident management activities during assigned shifts, including outside business hours, to minimize operational disruptions and provide consistent support.

Overall years of experience

13

Relevant years of experience

8

Industry & Education background

Computer Science


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