Internal Job Posting II DF# 2303 || Account Management Specialist, ESS

Job Description

Posted Monday, November 24, 2025, 6:30 PM | Expires Wednesday, December 3, 2025, 6:29 PM

Who We Are

Magnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

Designation

Open Positions

1

Start Date

Immediate

• Shift Timings

U.S Shift (07:30 Pm to 04:30 AM)

Eligible Criteria (s)

• Should be a confirmed and active employee of Magnit Global.

• Employee should be active in the system (Not serving the notice period).

• Minimum 12 Months of tenure with Legacy WFQ/PROUnlimited/Magnit.

• Should be having bachelor's degree in any discipline or equivalent education qualification.

• Min 5 years of total experience.

• Customer/Client service experience, Experience in Quick search, QCL- portal

• Work from Magnit Vadodara Office for 5 days a week

Selection Process

• Discussion: Date and time for the Interview will be informed to all eligible employees in 24 hours advance.

• Manager round of Interview followed by interview round of discussion with the Director.

• If there are any additional round of interview will keep you posted accordingly.

About the Role

The ESS Account Specialist is responsible for maintaining and growing relationships with clients, ensuring their needs are met, and identifying opportunities for business expansion. They act as a primary point of contact between the company and its clients, working to enhance customer satisfaction and drive revenue. This position will require knowledge of all subsections of the ESS department including operations, customer service, vendor management, and billing in order to build successful insights into our partnerships. This role will require strong communication, critical thinking, and problem-solving skills.

What You Will Do

• Build and maintain strong relationships with clients to ensure long-term partnerships.
• Serve as the main point of contact for client inquiries, concerns, requests, and escalations. Resolve client matters promptly and effectively.
• Develop strategies to improve customer satisfaction and retention.
• Identify opportunities for upselling and cross-selling products or services during quarterly business reviews.
• Collaborate with internal teams to ensure client needs are met efficiently.
• Monitor account performance and provide regular reports to management.
• Credential new business, ensuring backgrounds, contracts, accounts, and users are successfully completed, while maximizing profitability.
• Consistently evaluate AR reporting to ensure all customers are paying on time and follow a proper protocol to chase open balances.
• Communicate with the client and operations about changes in trend and budget expectations.
• Stay updated on industry trends, compliance matters, and competitor activities.
• Report issues and trends experienced up to the Sr. Manager on a weekly basis.

What Magnit will Offer You

At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails

Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community

If this role isn't for you

Stay in touch, we will let you know when we have new positions on the team.

To see a complete list of our open career opportunities please visit.

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.

Job Details

Pay Type

Hourly

Employment Indicator

Regular

Vadodara, Gujarat, India