Customer Support

2 weeks ago


Hyderabad, Telangana, India Torios Solar Full time ₹ 4,20,000 - ₹ 8,40,000 per year

Responsibilities:

  • Manage and ensure the successful onboarding of new clients.
  • Collect and validate connectivity specifications from Clients.
  • Giving the product demonstration to the client based on requirements and training purposes after onboarding.
  • Assist merchants in setting & managing up billing, Payments, transactions, appointment engines, Logistics.
  • Ability to assist multiple clients simultaneously through various channels and chat platforms.
  • Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout.
  • Identify other products and services for existing clients by maximizing their education on products and ensure revenue goals are met.
  • Role maintaining, driving the CSAT & reviews.
  • Achieve call center performance objectives personally and as a team.
  • Delivery of the highest degree of courtesy and professionalism towards customer inquiries.
  • Collaborate and work with internal groups.
  • Other duties may be assigned as required.

Requirements:

  • Street smart, self-driven, self-motivated
  • Have a proactive mindset
  • Fluent in English
  • Excellent communications skills
  • Added advantage if know a couple of regional languages
  • Ownership

Job Type: Full-time

Pay: Up to ₹35,000.00 per month

Work Location: In person


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