HubSpot Operations Manager

We are seeking a HubSpot Operations Manager to lead and optimize our use of HubSpot across Marketing, Sales, and Service Hubs. This role will serve as the HubSpot subject-matter expert, responsible for designing, implementing, and maintaining workflows, pipelines, campaigns, and reporting dashboards that support the entire customer lifecycle. The ideal candidate has a deep understanding of HubSpots Marketing, Sales, and Service Hubs, hands-on technical expertise, and the ability to collaborate across Product, Engineering, and Analytics to ensure adoption, governance, and business impact.

KEY RESPONSIBILITIES:

• Own day-to-day administration and optimization of HubSpot Marketing, Sales, and Service Hubs.
• Design and optimize automated workflows for lead nurturing, deal pipelines, ticketing, and customer journeys.
• Partner with Marketing, Sales, and Customer Success teams to define requirements and implement scalable solutions.
• Ensure data hygiene, governance, and alignment across HubSpot and integrated systems (CRM, analytics, product databases).
• Collaborate with Engineering to maintain HubSpot integrations with internal systems and analytics platforms.
• Partner with Analytics to define campaign attribution, funnel reporting, and performance dashboards across the customer lifecycle.
• Serve as primary liaison with HubSpot support and account teams, managing escalations, monitoring outages, tracking releases, and ensuring timely resolution of issues.
• Train and support team members across Marketing, Sales, and CS on best practices and new HubSpot features.
• Act as the internal advocate for HubSpot adoption and cross-Hub governance.

PREFERRED QUALIFICATIONS & REQUIRED SKILLS:

• 8 years overall experience in Marketing Operations, Revenue Operations, Marketing Technology, or CRM administration.
• Minimum 5 years of direct, hands-on HubSpot expertise spanning Marketing, Sales, and Service Hubs.
• Strong understanding of deal pipelines, service ticketing, lead scoring, marketing automation, and campaign attribution.
• Experience managing HubSpot support/vendor relationships (outages, releases, escalations).
• Knowledge of data governance, segmentation, and lifecycle management.
• Comfort working cross-functionally with Marketing, Sales, Customer Success, Product, Engineering, and Analytics.
• HubSpot certifications (Marketing Hub, Sales Hub, Service Hub, RevOps) strongly preferred.
• Strong analytical mindset and problem-solving skills.

GOOD TO HAVE

• Experience with multi-product SaaS environments.
• Familiarity with SQL, data warehouses (e.g., Redshift), or BI tools.
• Exposure to compliance, tax, or trucking industry (bonus but not required).

PERKS OF JOINING:

• Be the HubSpot champion shaping how Marketing, Sales and Service Teams operate at scale.
• Work cross-functionally across the entire customer lifecycle.
• Join a company in high growth mode, building the Truckopedia brand and ecosystem.
• Opportunity to evolve this role into a broader Marketing Operations leadership position.

The Culture: most companies talk about their values, we live them.

• Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth.
• Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life.
• Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA.
• Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses.
• The Work: stability of a market leader with the hunger for innovation and growth of a start-up
• Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions.
• Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it.
• Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident.

ABOUT SILVERMINE GROUP:

Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers equipment stays on the road and their businesses keep humming.