CRM Executive

2 weeks ago

Salt Lake Kolkata West Bengal, India Dokitti Full time ₹ 14,40,000 - ₹ 24,00,000 per year

Job description

Job Summary:

We are looking for an experienced and dedicated Customer Relationship Executive who can handle customer communication, follow-ups, lead tracking, and sales coordination with ease. The ideal candidate must be fluent in English, Hindi, and Bengali – this is a must with no compromises. Good command over Excel, computer basics, and internet usage is essential.

Key Responsibilities:

1. Customer Calling & Communication:

  • Make calls to existing and potential clients for follow-ups and product pitching
  • Share offers, order updates, and other details via calls, WhatsApp, and SMS
  • Build and maintain long-term customer relationships

2. Sales Coordination:

  • Track daily activity and performance of the field sales team
  • Maintain records of follow-ups, orders, and field activities in Excel

3. In-person Client Attend:

  • Attend to walk-in customers at the showroom
  • Present product details, offers, and guide customers through the selection process

4. Product Knowledge:

  • Stay updated with all product details, pricing, and ongoing offers
  • Use this knowledge to pitch effectively to potential customers

5. Lead Management & Reporting:

  • Generate leads through online/offline sources
  • Record and track all leads, follow-ups, and closures using Excel

5. Must-Have Skills & Qualifications:

  • Fluency in English, Hindi, and Bengali (both spoken and written) – no compromise
  • Strong knowledge of Excel (filters, formulas, data entry, tracking sheets)
  • Comfortable with calling, tracking, and reporting client interactions daily
  • Good with computer operations – browsing, surfing, Google search, basic typing
  • Familiar with using social media platforms like WhatsApp, Instagram, and Facebook for business purposes
  • Friendly, confident, and professional approach with customers
  • Experience in the pet industry or retail sales is a bonus
  • Male & Female can apply.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Application Question(s):

  • Do you have experience of tele calling? How many years?

Language:

  • English (Required)

Work Location: In person

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Application Settings

Application method

· Email

Require CV

· Yes

Application updates

· hr.

Candidates contact you (email)

· Yes, email address provided

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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