CRM Executive
6 days ago
**Key Responsibilities**:
- Manage a high volume of incoming and outgoing phone calls in a professional manner
- Process and resolve customer queries efficiently, ensuring high levels of satisfaction
- Update and maintain sales flow data, documentation, and records through the ERP system
- Follow up with customers for quotations, payments, and other necessary updates
- Coordinate with internal teams and management to ensure timely and accurate resolutions
- Perform data entry and administrative tasks as needed
- 2-3 years of experience in a CRM or customer support role
- Proficiency in handling CRM tools and ERP systems (preferred)
- Minimum Qualification: Graduate in any stream
Pay: ₹12,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- Customer relationship management: 2 years (required)
**Language**:
- Hindi (required)
Work Location: In person
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