ServiceNow HRSD Developer

3 days ago

Pune, Maharashtra, India Capgemini Full time ₹ 15,000 - ₹ 28,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

  • HRSD Module Development: Design, develop, and configure ServiceNow HR Service Delivery (HRSD) modules including Case Management, Employee Service Center, and Lifecycle Events.

  • Customization & Scripting: Build and maintain custom workflows, business rules, UI policies, client/server scripts, and HR-specific automation.

  • Stakeholder Collaboration: Work closely with HR process owners and business stakeholders to gather requirements and deliver scalable technical solutions.

  • Integration Management: Implement and support integrations with third-party systems such as Workday, SAP, Active Directory, and other HR tools.

  • Platform Maintenance: Perform upgrades, patches, and ensure platform stability while maintaining detailed technical documentation and user guides.

Your Profile
  • 6–9 years of enterprise IT experience with advanced expertise in ServiceNow HRSD implementations, including the design, configuration, and deployment of HR Service Delivery solutions such as HR Case Management, Employee Center, and Lifecycle Events.
  • Strong technical knowledge of ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Notifications, Web Services, and Knowledge Management, tailored to HR use cases and employee self-service experiences.
  • Proven experience in developing, configuring, and deploying new HRSD modules, workflows, and employee service catalog items aligned with HR business processes, compliance standards, and organizational policies.
  • Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and automation routines such as Scheduled Jobs, with a focus on streamlining HR operations and enhancing employee engagement.
  • Skilled in Service Portal and Widget development, integration with third-party HR systems (e.g., Workday, SAP SuccessFactors, Active Directory), and delivering scalable, enterprise-grade HR solutions with a strong understanding of HR service delivery best practices.
What will you love working at Capgemini
  • Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions.
  • Collaborate with cross-functional teams including architects, business analysts, and client stakeholders.
  • Contribute to large-scale rollouts and multi-country implementations of ITSM modules.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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