HRSD Tech Lead

1 day ago

Pune, Maharashtra, India Emergys Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Experience: 8-10 years

Location: Pune, India

Type of Employment: Permanent

Role: ServiceNow HRSD Lead

Qualification: B.E Computer or IT/ MCS/MCA equivalent

Job Overview:

The person should be experienced in leading implementation team of ServiceNow developers, testers. Must possess technical knowledge and hands on experience on HRSD, ITSM, Virtual Agent.

Key Responsibilities:

  • Will lead team ServiceNow HRSD developers and Testers.
  • Support and maintain all technical aspects of ServiceNow platform.
  • Design and Develop OOTB and custom application on ServiceNow platform with primary focus on HRSD development.
  • Owns the requirement gathering sessions collaborating with various stakeholders.
  • Customer and internal Demos.
  • Conduct technical training sessions for team members.
  • Convert user stories into technical solutions.
  • Possess the ability to work independently with minimal management supervision.
  • Testing of new and existing functionality.
  • Documentation of new and existing process.
  • Train end users/stakeholders.

Experience and Skills Required

  • 8-10 years of experience of IT including 8+ yrs in ServiceNow developing application using ServiceNow platform (Development & administration).
  • Must have a lead a team in technical capacity.
  • Experience in implementation of ServiceNow HRSD modules – Case mgmt, Lifecycle Event mgmt, Agent workspace, Virtual Agent, IntegrationHub spokes for HRSD (Adobe spoke for document mgmt, SAP Success Factor spoke etc..), Employee document Management, Employee Center portal.
  • Integrations with other HR / recruitment tools like HCM, Workday.
  • Notifications, Surveys, Reports and Dashboards.
  • Prepare Design / Architecture, review solution with Product owners, developing PoC's.
  • Code review / best practices review/.
  • Mentor junior developers.
  • Requirement gathering, consulting skills and client communication.
  • Experience in leading Client workshops with customers across HR business units.
  • Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post workshops.
  • Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions.

Must have Certifications: CIS-HRSD; CIS-ITSM; CAD

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