HRSD Tech Lead
3 days ago
Experience: 8-10 years
Location: Pune, India
Type of Employment: Permanent
Role: ServiceNow HRSD Lead
Qualification: B.E Computer or IT/ MCS/MCA equivalent
Job Overview:
The person should be experienced in leading implementation team of ServiceNow developers, testers. Must possess technical knowledge and hands on experience on HRSD, ITSM, Virtual Agent.
Key Responsibilities:
- Will lead team ServiceNow HRSD developers and Testers.
- Support and maintain all technical aspects of ServiceNow platform.
- Design and Develop OOTB and custom application on ServiceNow platform with primary focus on HRSD development.
- Owns the requirement gathering sessions collaborating with various stakeholders.
- Customer and internal Demos.
- Conduct technical training sessions for team members.
- Convert user stories into technical solutions.
- Possess the ability to work independently with minimal management supervision.
- Testing of new and existing functionality.
- Documentation of new and existing process.
- Train end users/stakeholders.
Experience and Skills Required
- 8-10 years of experience of IT including 8+ yrs in ServiceNow developing application using ServiceNow platform (Development & administration).
- Must have a lead a team in technical capacity.
- Experience in implementation of ServiceNow HRSD modules – Case mgmt, Lifecycle Event mgmt, Agent workspace, Virtual Agent, IntegrationHub spokes for HRSD (Adobe spoke for document mgmt, SAP Success Factor spoke etc..), Employee document Management, Employee Center portal.
- Integrations with other HR / recruitment tools like HCM, Workday.
- Notifications, Surveys, Reports and Dashboards.
- Prepare Design / Architecture, review solution with Product owners, developing PoC's.
- Code review / best practices review/.
- Mentor junior developers.
- Requirement gathering, consulting skills and client communication.
- Experience in leading Client workshops with customers across HR business units.
- Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post workshops.
- Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions.
Must have Certifications: CIS-HRSD; CIS-ITSM; CAD
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