ITSM Tech Lead

1 day ago


Pune, Maharashtra, India Emergys Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Experience: 8-10 years

Location: Pune, India

Type of Employment: Permanent

Role: ServiceNow ITSM Lead

Qualification: B.E Computer or IT/ MCS/MCA equivalent

Job Overview:

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, Virtual Agent, CMDB. Good to have ITAM and HRSD.

Key Responsibilities:

  • Will lead team ServiceNow developers and Testers.
  • Support and maintain all technical aspects of ServiceNow platform.
  • Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development.
  • Owns the requirement gathering sessions collaborating with various stakeholders.
  • Customer and internal Demos.
  • Conduct technical training sessions for team members.
  • Convert user stories into technical solutions.
  • Possess the ability to work independently with minimal management supervision.
  • Testing of new and existing functionality.
  • Documentation of new and existing process.
  • Train end users/stakeholders.

Experience and Skills Required

  • 8-10 years of experience in developing application using ServiceNow platform (Development & administration).
  • Must have a lead a team in technical capacity.
  • Must have strong expertise on ITSM, CMDB, Virtual Agent and Now Assit.
  • Experience with Now mobile app.
  • Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery.
  • Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.
  • Experience of Scoped application and Service Portal.
  • Should have good understanding about domain separation.
  • Excellent Analytical, Logical, communication and problem-solving skills.
  • Should have ServiceNow CSA (Certified System Administrator).
  • ServiceNow Certified Application Developer.

Must have Certifications: CIS-ITSM; CAD-ITSM


  • Lead, ITSM

    1 week ago


    Pune, Maharashtra, India Evolent Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We...

  • Lead, ITSM

    6 days ago


    Pune, Maharashtra, India Evolent Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins....


  • Pune, Maharashtra, India Evolent Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    What Youll Be Doing : Lead Analyst ITSM : - Lead Analyst ITSM at Evolent serves as an experience individual who would support in leading ITSM initiatives across the Enterprise IT landscape. - Individual would be responsible to drive initiatives with the team and act as SPOC for queries and escalations alongside oversee operational activities for...


  • Pune, Maharashtra, India Ethos HR Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job TitleServiceNow Tech LeadLocationPuneType of EmploymentPermanentRoleServiceNow ITSM LeadQualificationB.E Computer or IT/ MCS/MCA equivalentJob OverviewThe person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, Virtual Agent,...

  • BMC Helix ITSM Lead

    23 hours ago


    Pune, Maharashtra, India Apical Mind Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Requirement for a BMC Helix ITSM Lead for long term.6+ years of experience in working on BMC Helix ITSM implementation & decent Knowledge of Integrations. Good communication skills required.Only Immediate joiners can apply.Location: Pune


  • Pune, Maharashtra, India Aveer Enterprise Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesWe are currently seeking experienced BMC Helix ITSM Consultants to join our global delivery team working on high-profile telecom projects across the UK, Europe, and North America. This is an exciting opportunity to work with cutting-edge BMC Helix technology in a fully remote role, offering above-market compensation and the chance to...

  • HRSD Tech Lead

    2 days ago


    Pune, Maharashtra, India Emergys Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Experience: 8-10 yearsLocation: Pune, IndiaType of Employment: PermanentRole: ServiceNow HRSD LeadQualification: B.E Computer or IT/ MCS/MCA equivalentJob Overview:The person should be experienced in leading implementation team of ServiceNow developers, testers. Must possess technical knowledge and hands on experience on HRSD, ITSM, Virtual Agent.Key...


  • Pune, Maharashtra, India Capgemini Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...


  • Pune, Maharashtra, India Capgemini Full time

    Job DescriptionChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of...

  • Tech Lead

    2 weeks ago


    Pune, Maharashtra, India nexion pro Full time ₹ 20,00,000 - ₹ 30,00,000 per year

    About the RoleWe are looking for a highly skilled Tech Lead (C++ Developer) for our client. The ideal candidate will have deep expertise in C++ development, hands-on experience with Linux-based environments, and a strong understanding of SQL (basic queries). As a Tech Lead, you will be responsible for driving the technical direction of projects, mentoring...