Hiring For ITSM Lead_Pune

2 weeks ago


Pune, Maharashtra, India Ethos HR Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title

ServiceNow Tech Lead

Location

Pune

Type of Employment

Permanent

Role

ServiceNow ITSM Lead

Qualification

B.E Computer or IT/ MCS/MCA equivalent

Job Overview

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, Virtual Agent, CMDB. Good to have ITAM and HRSD.

Key Responsibilities

Will lead team ServiceNow developers and Testers

Support and maintain all technical aspects of ServiceNow platform.

Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development

Owns the requirement gathering sessions collaborating with various stakeholders.

Customer and internal Demos

Conduct technical training sessions for team members

Convert user stories into technical solutions.

Possess the ability to work independently with minimal management supervision

Testing of new and existing functionality

Documentation of new and existing process

Train end users/stakeholders

Experience and Skills Required

8+ years of experience in developing application using ServiceNow platform (Development & administration)

Must have a lead a team in technical capacity

Must have strong expertise on ITSM, CMDB, Virtual Agent and Now Assit

Experience with Now mobile app.

Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery

Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.

Experience of Scoped application and Service Portal

Should have good understanding about domain separation

Excellent Analytical, Logical, communication and problem-solving skills

Should have ServiceNow CSA (Certified System Administrator)

ServiceNow Certified Application Developer

Must have Certificatoins:

CIS-ITSM; CAD-ITSM


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