Hiring For ITSM Lead_Pune
2 weeks ago
Job Title
ServiceNow Tech Lead
Location
Pune
Type of Employment
Permanent
Role
ServiceNow ITSM Lead
Qualification
B.E Computer or IT/ MCS/MCA equivalent
Job Overview
The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, Virtual Agent, CMDB. Good to have ITAM and HRSD.
Key Responsibilities
Will lead team ServiceNow developers and Testers
Support and maintain all technical aspects of ServiceNow platform.
Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development
Owns the requirement gathering sessions collaborating with various stakeholders.
Customer and internal Demos
Conduct technical training sessions for team members
Convert user stories into technical solutions.
Possess the ability to work independently with minimal management supervision
Testing of new and existing functionality
Documentation of new and existing process
Train end users/stakeholders
Experience and Skills Required
8+ years of experience in developing application using ServiceNow platform (Development & administration)
Must have a lead a team in technical capacity
Must have strong expertise on ITSM, CMDB, Virtual Agent and Now Assit
Experience with Now mobile app.
Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery
Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.
Experience of Scoped application and Service Portal
Should have good understanding about domain separation
Excellent Analytical, Logical, communication and problem-solving skills
Should have ServiceNow CSA (Certified System Administrator)
ServiceNow Certified Application Developer
Must have Certificatoins:
CIS-ITSM; CAD-ITSM
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