itsm

Country

India

State

Maharashtra

City

Pune

Date Published

26-Sep-2025

Job ID

45793

Travel

up to 10%

Looking for details about our benefits?

Description and Requirements

"At BMC trust is not just a word - it's a way of life"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers – program is called BMC on BMC

BMC is looking for a Lead System Administrator to join our amazing team

In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Develop, configure, and maintain ITSM workflows, modules, and integrations.
• Implement automation and AI/ML-driven solutions (chatbots, predictive service management, workflow optimization) to improve service outcomes.
• Partner with stakeholders to gather requirements, design scalable solutions, and deliver enhancements.
• Ensure ITIL-aligned processes (Incident, Problem, Change, Request, Knowledge) are effectively supported and optimized.
• Provide advanced technical support for ITSM platforms, including complex troubleshooting, root cause analysis, and resolution of high-priority issues.
• Collaborate with operations teams to ensure platform reliability, performance tuning, and proactive monitoring.
• Integrate ITSM platforms with enterprise applications, monitoring tools, and cloud services.
• Mentor junior team members and contribute to development best practices.
• Stay updated on emerging ITSM, AI, and automation trends to propose innovative solutions.

To ensure you're set up for success, you will bring the following skillset & experience:

• Bachelor's degree in computer science, Information Systems, or equivalent experience.

• 5+ years of hands-on ITSM development experience (BMC Helix ITSM - Digital Workplace (DWP), Business Workflow).

• Proficiency in programming/scripting (Java, JavaScript, Python, SQL, REST APIs).

• Proven track record in implementing automation within ITSM platforms.

• Solid understanding of ITIL practices and enterprise IT operations.

• Experience in system integrations across ITSM and enterprise ecosystems.

• Experience providing advanced production support, including incident resolution, performance troubleshooting, and issue prevention strategies.

• Hands-on experience with BMC Helix ITSM / BMC Remedy development and administration.

• Hands-on experience with BMC Innovation Studio

• Exposure to AI/ML in ITSM (intelligent routing, NLP chatbots, predictive analytics).

• Familiarity with cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes).

• ITIL v3 or v4 Certification.

Our commitment to you

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 3,380,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

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Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.