SNOW HRSD Architect

5 days ago

Pune, Maharashtra, India Zensar Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

  • Lead the migration of legacy Portal to the new Employee Center Pro.
  • Design and implement custom pages and widgets tailored to requirements.
  • Migrate existing categories, catalogs, and knowledge articles to new taxonomies and topic structures for improved discoverability and user experience.
  • Configure and deploy Employee Relations module, ensuring secure and compliant handling of sensitive cases.
  • Automate HR activities and case management using Now Assist features such as Case Summarization and Predictive Intelligence.
  • Develop custom email templates, response formats, and ACL configurations to enforce data visibility and access controls.
  • Create and manage custom flows using Flow Designer for HR catalogs and Employee Relations workflows.

Required Skills & Experience:

  • 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
  • Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist.
  • Proven expertise in portal development, widget customization, and taxonomy design.
  • Deep understanding of ACLs, email templates, and case management in HR context.
  • Experience in data migration, content structuring, and knowledge management.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – HRSD
  • Experience with Predictive Intelligence, Virtual Agent, and Performance Analytics is a plus.
  • Strong communication and stakeholder management skills.

Soft Skills:

  • Strategic thinker with a solution-oriented mindset.
  • Excellent collaboration and leadership abilities.
  • Strong documentation and presentation skills.

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