ServiceNow HRSD Reporting

2 days ago

Pune, Maharashtra, India TESTQ Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

  • Create and maintain scheduled and ad hoc reports in ServiceNow using Performance Analytics, Report Designer, and other ServiceNow tools.
  • Build real-time dashboards, KPIs, SLAs, and visualizations across HRSD modules.
  • Analyze HRSD data to identify trends, bottlenecks, and anomalies in service performance.
  • Provide insights and recommendations to improve service delivery and process compliance.
  • Collaborate with HRSD process owners, business leads, and ServiceNow admins for reporting requirements.
  • Present findings and executive dashboards in a clear, actionable manner.
  • Align reporting structures with ServiceNow data model changes, security, and governance.
  • Share setup and knowledge with the existing team for future enhancements.

Required Qualifications:

  • Bachelors in Information Systems, Computer Science, Data Analytics, or related field.
  • 4 years of strong hands-on experience with ServiceNow reporting tools & Performance Analytics.
  • Solid knowledge of HRSD processes and modules.
  • Proficiency in Report Designer, PA widgets, and dashboard configurations.
  • Experience with large datasets, KPIs, and data visualization.
  • Advanced Excel skills; familiarity with Power BI / Tableau is a plus.
  • Strong communication and stakeholder management skills.

Preferred Qualifications:

  • ServiceNow Certified System Administrator or Performance Analytics certification.
  • Knowledge of ITIL framework and service delivery concepts.

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