ServiceNow HRSD Tester

Job Description:

Key Responsibilities:

• Test Planning & Execution
  • Design, develop, and execute test plans, test cases, and test scripts for ServiceNow HRSD modules (e.g., HR Case Management, Employee Service Center, Lifecycle Events, and HR Knowledge).
  • Perform functional, regression, and end-to-end testing for HRSD workflows and use cases.
  • Validate HR Service Portal experiences and ensure accessibility, usability, and data integrity.
• Integration Testing
  • Test integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors, AD, payroll systems, identity management tools).
  • Validate data exchanges via REST/SOAP APIs, file transfers, and event-based integrations.
  • Verify inbound and outbound data mapping, transformation, and error handling.
• Custom Applications & Scripting
  • Test and validate custom applications and configurations developed within ServiceNow HRSD.
  • Use scripting (JavaScript, Glide API, Client Scripts, Business Rules, UI Policies, etc.) to validate logic and automate testing where feasible.
  • Assist in debugging issues and verifying script functionality across HR workflows.
• Quality Assurance & Collaboration
  • Collaborate with developers, HR process owners, and ServiceNow administrators to understand business requirements and convert them into effective test scenarios.
  • Document defects, work with teams to reproduce and resolve issues, and verify fixes.
  • Conduct regression testing after platform upgrades or patch releases.
  • Support User Acceptance Testing (UAT) and provide guidance to HR stakeholders.

Required Skills and Qualifications:

• Hands-on experience testing ServiceNow HRSD modules and workflows.
• Strong understanding of HR Service Delivery processes and data models.
• Experience testing ServiceNow integrations (REST/SOAP APIs, MID Server, LDAP, Workday, SAP, etc.).
• Proficiency in ServiceNow scripting (JavaScript, Glide API, Client Scripts, etc.).
• Familiarity with ServiceNow Automated Test Framework (ATF).
• Experience using Agile testing tools (e.g., Jira, TestRail, Zephyr).
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a collaborative, fast-paced environment.

Must

• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
• Experience testing Scoped Applications and Flow Designer/IntegrationHub.
• Working knowledge of ITIL or HR best practices.
• Exposure to test automation tools (e.g., ATF, Selenium, Postman for API testing).

Soft Skills:

• Detail-oriented with a focus on quality and accuracy.
• Strong documentation and reporting skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Self-motivated with a proactive approach to problem-solving.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.