ServiceNow HRSD Functional Consultant

1 week ago

Pune, Maharashtra, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Title: Servicenow HRSD Functional Consultant

Location: Pune, Maharashtra

Exp.5-8 Year

Key Responsibilities

  • Requirement Analysis & Design:Gather and document HR business requirements, acting as a subject matter expert to translate them into functional designs and technical specifications within the ServiceNow platform.
  • Platform Implementation:Configure and implement various HRSD components, including HR Service Portal, Case Management, Knowledge Management, Virtual Agent, and mobile applications.
  • Integration & Automation:Design and develop integrations with other HR systems (e.g., Workday, SAP) using the Integration Hub, and build automated workflows using Flow Designer.
  • Stakeholder Collaboration:Partner with HR and IT stakeholders, business users, and project managers to drive initiatives, ensure alignment, and manage project deliverables effectively.
  • Platform Support & Optimization:Provide ongoing support for the platform, assist with incident resolution, advise on platform features, and identify opportunities for process and system optimization.
  • Testing & Quality Assurance:Lead User Acceptance Testing (UAT), identify and escalate defects, and work with QA teams to address design gaps and ensure solution quality.

Required Skills & Qualifications

  • Technical Expertise:Hands-on experience implementing and customizing ServiceNow HRSD, with strong skills in JavaScript, Glide API, and Flow Designer.
  • HR Process Knowledge:A solid understanding of HR processes, terminology, policies, and best practices.
  • Agile Methodologies:Experience working in agile project environments.
  • Communication & Stakeholder Management:Excellent communication, stakeholder management, and analytical skills to bridge business and technical teams.
  • Certifications:ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist HRSD are often preferred or mandatory.
  • Experience:Several years of experience in workflow technologies and ServiceNow, with a specific focus on the HRSD module

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