Tech Support Engineer

1 day ago


Chennai, Tamil Nadu, India Sadguru Plastic Technologies Full time ₹ 391 - ₹ 478 per year

Full Job Description:

We are looking for a Tech Support Engineer ,who is a proactive problem-solver and technical troubleshooter

Technical Issue Troubleshooting

· Diagnose and resolve customer issues related to software, hardware, and networking

· Use remote tools (TeamViewer, Any Desk) to access and troubleshoot devices or systems

· Guide customers through step-by-step technical solutions

Ticket Management

· Log and track issues using ticketing systems

· Prioritize and categorize support tickets based on severity

Customer Communication & Updates

· Communicate technical concepts clearly and effectively to non-technical users

· Provide regular progress updates on open issues

· Maintain high levels of customer satisfaction and empathy

Language Skills

· Fluency in Tamil and English is mandatory.

Ideal Candidate Profile

Fresher – 0 to 1 years experience in technical or customer support

Solid troubleshooting skills in software, hardware, and networks

Strong understanding of remote support tools and diagnostic methods

Excellent communication skills in Hindi and English

Calm and logical approach to problem-solving

Able to collaborate across teams and manage priorities

High sense of ownership and customer-centric mindset

Job Types: Full-time, Permanent, Fresher

Pay: ₹24, ₹39,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Ability to commute/relocate:

  • Chennai.

Application Question(s):

  • Are you currently residing in Chennai?

Language:

  • Tamil (Required)

Work Location: In person

Expected Start Date: 15/09/2025

Job Types: Full-time, Part-time, Permanent

Pay: ₹24, ₹39,303.95 per month

Expected hours: 24 per week

Benefits:

  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Provident Fund
  • Work from home

Work Location: In person



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