Tech Support Engineer
1 day ago
Full Job Description:
We are looking for a Tech Support Engineer ,who is a proactive problem-solver and technical troubleshooter
Technical Issue Troubleshooting
· Diagnose and resolve customer issues related to software, hardware, and networking
· Use remote tools (TeamViewer, Any Desk) to access and troubleshoot devices or systems
· Guide customers through step-by-step technical solutions
Ticket Management
· Log and track issues using ticketing systems
· Prioritize and categorize support tickets based on severity
Customer Communication & Updates
· Communicate technical concepts clearly and effectively to non-technical users
· Provide regular progress updates on open issues
· Maintain high levels of customer satisfaction and empathy
Language Skills
· Fluency in Tamil and English is mandatory.
Ideal Candidate Profile
Fresher – 0 to 1 years experience in technical or customer support
Solid troubleshooting skills in software, hardware, and networks
Strong understanding of remote support tools and diagnostic methods
Excellent communication skills in Hindi and English
Calm and logical approach to problem-solving
Able to collaborate across teams and manage priorities
High sense of ownership and customer-centric mindset
Job Types: Full-time, Permanent, Fresher
Pay: ₹24, ₹39,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Provident Fund
Ability to commute/relocate:
- Chennai.
Application Question(s):
- Are you currently residing in Chennai?
Language:
- Tamil (Required)
Work Location: In person
Expected Start Date: 15/09/2025
Job Types: Full-time, Part-time, Permanent
Pay: ₹24, ₹39,303.95 per month
Expected hours: 24 per week
Benefits:
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
- Work from home
Work Location: In person
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