Dotnet-Tech Support
3 days ago
Job Summary
We are seeking a skilled and proactive Tech Support - DOTNET professional with 3 to 6 years of experience to join our support team. The ideal candidate will be responsible for providing L2/L3 support for .NET applications, troubleshooting issues, working closely with development and infrastructure teams, and ensuring business continuity through high-quality technical support. This role requires flexibility to work in rotational shifts, including night and weekend coverage.
Key Responsibilities
- Provide application support for .NET-based enterprise systems.
- Perform incident management, root cause analysis, and issue resolution within defined SLAs.
- Monitor system performance, logs, and alerts to proactively identify and resolve issues.
- Coordinate with development, QA, and infrastructure teams for escalation and resolution.
- Handle deployments and production support activities.
- Participate in release management and change control processes.
- Document support processes, known issues, and resolution steps in the knowledge base.
- Provide regular updates to stakeholders on incident status and resolution timelines.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Required Skills and Qualifications
- Bachelor's degree in Computer Science, IT, or a related field.
- 3 to 6 years of experience in application support for .NET technologies.
- Proficiency in C#, ASP.NET, and .NET Framework/.NET Core.
- Strong knowledge of SQL Server (queries, stored procedures, performance tuning).
- Experience in monitoring tools (e.g., Splunk, AppDynamics, or similar).
- Understanding of ITIL concepts and support workflows.
- Good problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Willingness to work in a 24x7 rotational shift environment.
Interested candidates can apply or forward your profile to
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