
Teamleader
1 week ago
Role & responsibilities
Tracking the performance of the Telecaller on daily basis
- Monitor the team day-to -day performance and support in achieving the targets
- Help the telecaller in handling the calls with customer
- Need to handle escalation calls of telecaller and support in convincing the customer
- Need to do regular supervisor call audit on daily without any deviation
- Conduct the regular meeting with the team and share the update of your portfolio movement
- Analysing and guide the telecaller in achieving the target
- Helping the team to Attain the performance /target on day -to -day operation
- Follow the SOP of the portfolio
- Should follow the field team and coordinate for the collection
- Responsible in managing the team attrition and shrinkage
- Publishing the reports on daily basis to the teams
Preferred candidate profile
- Good knowledge in handling dailer
- Good team management skills
- Good in strategy planning and execution as per team performance to achieve the targets
- Graduate
- Should have 3-5years experience in collection telecalling
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