Teamleader

6 days ago


Chennai, Tamil Nadu, India HDB Financial Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year
  • Role & responsibilities

  • Tracking the performance of the Telecaller on daily basis

  • Monitor the team day-to -day performance and support in achieving the targets
  • Help the telecaller in handling the calls with customer
  • Need to handle escalation calls of telecaller and support in convincing the customer
  • Need to do regular supervisor call audit on daily without any deviation
  • Conduct the regular meeting with the team and share the update of your portfolio movement
  • Analysing and guide the telecaller in achieving the target
  • Helping the team to Attain the performance /target on day -to -day operation
  • Follow the SOP of the portfolio
  • Should follow the field team and coordinate for the collection
  • Responsible in managing the team attrition and shrinkage
  • Publishing the reports on daily basis to the teams

Preferred candidate profile

  • Good knowledge in handling dailer
  • Good team management skills
  • Good in strategy planning and execution as per team performance to achieve the targets
  • Graduate
  • Should have 3-5years experience in collection telecalling


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