Training Supervisor

2 weeks ago


Chennai, India HDB Financial Services Limited Full time

Conducting product and process training at all levels - telecallers/teamleader/managers.

Conducting quality and training session whenever required.

Managing a team of Quality officers.

Conducting DRA new and refresher training - Debt recovery agent training and Certification.

Ensuring that the feedback and report on quality are shared with Team leaders on a regular basis to understand the gap.

Conducting quality and training sessions whenever required.

Ensuring that the training modules get updated on timely basis.

Maintaining various reports like quality scores - Weekly & Monthly scores.

Conducting motivational training for the team to enhance performance.

Ensure effective, consistent communication with managers, peers and other resource groups.



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