Associate Technical Specialist(L2)_Chennai

2 weeks ago

Mogappair Chennai Tamil Nadu, India Qikberry Technology Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Job Title: Technical Support (L2)

Location: Chennai

Experience: 1-3 Years

Industry: Software development

Job Type: Full-Time

About Us:

Qikberry Technologies Private Limited is a fast-growing software development industry specializing in Revolutionizing Digital Communication. Qikberry AI is a leading solutions provider for business communications, specializing in SMS, WhatsApp, and voice services. With over a decade of experience and partnerships with top companies like Flipkart, Amazon, and Yes Bank, we are the sole SMS aggregator headquartered in Chennai. Handling over 100Cr messages, we are committed to delivering reliable and efficient communication solutions.

Role Description

This is a full-time on-site role for a Technical Support Executive at Qikberry AI in Chennai. The Technical Support Executive will be responsible for providing analytical and technical support, troubleshooting customer issues, and delivering excellent customer service to ensure smooth operations of our communication services. We are looking for a skilled and motivated technical support Executive to join our dynamic team. If you have a passion for technology and problem-solving with a proven track record, we would love to hear from you.

Key Responsibilities:

-Provide technical support to clients using SMS and WhatsApp solutions via phone, email, or chat.

-Troubleshoot and resolve issues related to messaging delivery, platform integration, and account management.

-Guide clients in configuring and optimising their SMS and WhatsApp messaging solutions.

-Document support interactions and resolutions in the company's ticketing system.

-Collaborate with the development team to address complex technical problems and suggest platform improvements.

-Create and maintain user guides, FAQs, and support documentation for SMS and WhatsApp solutions.

-Stay informed about the latest trends and updates in SMS and WhatsApp technologies.

  • Identify opportunities for process improvements and optimization.

  • Ensure timely resolution of technical issues while maintaining high customer satisfaction.

  • Stay updated with the latest technologies and industry trends.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.

  • 1 to 3 years of experience in a Customer Support and Technical Support role.

  • Proficiency in API's and postman software and knowledge in HTML.

  • Strong problem-solving and analytical skills.

  • Excellent communication and interpersonal skills. (Hindi Must)

  • Ability to work independently and as part of a team.

  • Experience with troubleshooting and resolving technical issues efficiently.

Why Join Us?

  • Competitive salary and benefits package.

  • Opportunity to work with cutting-edge technologies.

  • Friendly and supportive team environment.

  • Opportunities for professional growth and development.

How to Apply:

Interested candidates can send their updated resume with "Technical Support (L2)" to

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • Technical support: 1 year (Required)
  • APIs: 1 year (Required)

Language:

  • Hindi (Required)

Work Location: In person

  • Customer Support Associate

    6 days ago

    Ambattur, Chennai, Tamil Nadu, India MoSahay Associate Full time

    We’re Hiring! | Trainee Associate (Voice Process - Non-Technical) Work Mode: Work From Home Process: Inbound Customer Support Shift: Rotational | Week Off: Rotational Eligibility: - Graduates or Undergraduates - Language: Tamil & English - Typing Speed: 25 WPM with 85% Accuracy Stipend (In-hand): *₹11,769 per month (NAPS/NATS* ) System...

  • Sse - Arcgis L2 Application Support

    2 weeks ago

    Chennai, Tamil Nadu, India Prodapt Full time

    Overview: - Strong knowledge in Tech Skill (ArcGIS) - Good Understanding on support cycle and Production deployments - Excellent problem-solving and analytical skills - Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA....

  • Le - Lotus Notes L2 Application Support

    6 days ago

    Chennai, Tamil Nadu, India Prodapt Full time

    Overview: - Strong knowledge in Tech Skill (Lotus Notes) - Good Understanding on support cycle and Production deployments - Excellent problem-solving and analytical skills - Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within...

  • L2 Support Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Mobile Programming Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Duties and Responsibilities:As part of the team, you will:As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development)Open to work under 24*7 model and other holidays as required by the businessGood to have the ability to identity the front...

  • L2 Support Analyst

    1 day ago

    Chennai, India Mobile Programming Full time

    Job Description:Duties and Responsibilities:As part of the team, you will:As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development) Open to work under 24*7 model and other holidays as required by the businessGood to have the ability to identity the front...

  • Network Engineer

    4 days ago

    tamil nadu, India TECEZE Full time

    Job Title: Network Engineer (L1/L2 Support – Migration Project)Company: TecezeWork Type: RemoteExperience: 5+ yearsContract: 1 Month (Extendable)Shift: Night Shift (US Time Zone)Role SummaryTeceze is seeking an experienced Network Engineer (L1/L2 Tech) to support a critical network migration and deployment project. The role involves hands-on Cisco switch...

  • L2 VMWare technical US Voice

    2 weeks ago

    Chennai, Tamil Nadu, India Creative Hands HR Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We have vacancy VMWare for technical support - US voice process. Excellent communication.L2-Tech support processAny graduation is ok but see in computer scienceCCNA Certificate is mustMinimum -1yr exprience is mustUS Shift timingBoth way cab provided5 days working2 days rotational week offImmediate joining preferredPls call Santoshi for more...

  • L2 VMWare technical US Voice

    1 day ago

    Chennai, India Creative Hands HR Full time

    We have vacancy VMWare for technical support - US voice process. Excellent communication. L2-Tech support process Any graduation is ok but see in computer science CCNA Certificate is must Minimum -1yr exprience is must US Shift timing Both way cab provided 5 days working2 days rotational week off Immediate joining preferred Pls call Santoshi for more info...

  • Network Engineer

    5 days ago

    Chennai, India TECEZE Full time

    Job Title: Network Engineer (L1/L2 Support – Migration Project)Company: TecezeWork Type: RemoteExperience: 5+ yearsContract: 1 Month (Extendable)Shift: Night Shift (US Time Zone)Role SummaryTeceze is seeking an experienced Network Engineer (L1/L2 Tech) to support a critical network migration and deployment project . The role involves hands-on Cisco...

  • desk top associate

    2 weeks ago

    Mogappair, Chennai, Tamil Nadu, India Frontier Life Line Hospital Full time ₹ 3,00,000 - ₹ 3,80,000 per year

    QUALIFICATIONS FOR THE ELIGIBLE CANDIDATE:-(1) Bachelors degree in Computer Science (BCA) from a recognised University (Direct course) with Software Engineering, Business Associate qualification or a related field and certification in H+, HN+. MCSE or CCNE.(2) B.E degree holders are eligible with above mentioned competencies.* Thorough Hardware knowledge*...