L2 Support

**Responsibilities**:
Over 5 years of experience in an L2 Application Support role.
Maintain strict adherence to change control, incident, and problem management processes in accordance with ITIL standards.
Prepare, distribute, and update technical documentation related to medical devices, including networking procedures, device specifications, user guides, and runbooks.
Monitor and support production systems using cloud-native and third-party tools to ensure optimal system availability and compliance.
Write and optimize SQL/Postgres queries to diagnose issues and analyze data quality.
Lead Root Cause Analysis (RCA) efforts, implement temporary workarounds, document findings thoroughly, and recommend proactive solutions.

RR Specific to Position we are hiring:
Experience with the EMR integrators such as EPIC integrator and Capsule Technologies is preferred.
Experience on working with Hospitals IT departments.
Ability to troubleshoot and provide guidance Hospital IT networks and provide guidance is preferred.
Networking Support for Embedded Device Integration into hospital environments for Electronic Medical Record (EMR) interoperability and support.
Collaborate with cross-functional teams to integrate and troubleshoot medical devices on secure hospital networks.
Distribute and revise documentation for networking procedures, device specifications, and user guides.
Perform live troubleshooting of network connectivity issues related to:
Windows OS and driver configuration
IP Configuration (IPCONFIG), DNS, DHCP
TCP/IP, UDP, VLANs
Network segmentation and firewall rules
Switch/router interface settings and port configurations
Experience working with EMR systems, particularly EPIC and HL7 interface standards.
Conduct network readiness assessments and support HIPAA-compliant deployment of devices.
Maintain change control and documentation practices in line with ITIL standards.

Preferred Skills & Certifications
Networking Certifications:
Cisco Certified Network Associate (CCNA) or higher (CCNP/CCIE).
Juniper, Aruba, or other vendor-specific certifications (e.g., JNCIA/JNCIS, Aruba Certified Switching Associate).
Infrastructure & Automation:
Experience with software-defined networking (SDN) and network automation tools (e.g., Ansible, Python, PowerShell).
Familiarity with network monitoring and logging platforms (e.g., SolarWinds, PRTG, Wireshark, ELK Stack).
Cloud & Virtualization:
Working knowledge of cloud networking concepts (e.g., AWS VPC, Azure Virtual Networks, load balancers, VPNs).
Experience with virtualization platforms (e.g., VMware, Hyper-V) and container networking (Docker/Kubernetes).
Security & Compliance:
Understanding of network security principles, HIPAA requirements, encryption (TLS), and VPN tunneling.
Familiarity with endpoint protection, NAC, and zero-trust architecture.

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.