L2 Production Support Analyst Finance Ops

2 days ago


tamil nadu, India PradeepIT Consulting Services Full time

Job Description:We are looking for a reliable and detail-oriented Operations Analyst L2 Support to join our team. This role is responsible for monitoring scheduled jobs, handling production support channels, and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations, especially during month-end activities.Key Responsibilities:Ensure all scheduled jobs are running as per defined timelines and resolve any job failures.Monitor production support channels and ServiceNow tickets; ensure timely resolution or proper routing to the appropriate squad.Take ownership of L2 support issues and coordinate with relevant teams for resolution.Actively participate in month-end close activities to ensure smooth operations.Maintain effective communication with key end users and SMEs, especially during month-end critical dates.In case of any issues during month-end, gather key impact details such as:Materiality of the issueImpacted accountsAffected business processesProvide timely updates and escalations as needed to ensure minimal business disruption.Contribute to process improvements and documentation for recurring issues.Requirements:Experience in L2 production support or IT operations, preferably within a financial or ERP environment.Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow.Strong analytical and problem-solving skills.Excellent verbal and written communication skills for effective coordination with business and technical teams.Experience working in month-end close cycles or financial operations is a plus.Ability to work under pressure and manage priorities during critical periods.



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