Technical specialist

22 hours ago

Chennai, Tamil Nadu, India HCL Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Job Description Technical specialist Job Summary Location: Chennai Project role: Technical specialist Qualification: B Tech Experience: 7-12 Years Skills: L2 Support No. of positions: 1 Job description: JD: Software Engineer (3-5 yrs) experience in any COTS/Custom MES with .Net, DB and Java knowledge, ITSM. Priority given on exposure to Engineering apps related to Manufacturing domain Warehouse management, Quality Management, Maintenance, shop floor logistics, OEE and Robotic Process Automation. Excellent problem-solving and communication skills - Ability to act as a liaison between clients and its vendors. Proven work experience as a Technical Support Engineer (Level 2/3) or similar role. Understanding client server- 2 tier, 3-tier architecture. Application licensing and renewals exposure. Experience in setting up application, database and license servers. (any) Good understanding of ITSM processes (Incident, Problem and Change Management) . Experience in using ITSM tool Service Now / anyother. Ability to diagnose and troubleshoot basic technical issues. Understanding of support specific documentations RCA, CAPA, Creating SOPs, project documentations and ServiceNow reports. Ability to train and get trained in other technologies and applications when required. Enjoy working in a dynamic, innovative and multi-cultural team Primary Skills Level 1 L2/L3 Support Experience, ITSM Primary Skills Level 2 MES with .Net, DB and Java knowledge To develop and guide the team members in enhancing their technical capabilities and increasing productivity TO ensure process compliance in the assigned module, and participate in technical discussionsorreview. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations. To be responsible for providing technical guidance or solutions, recommend value creation initiatives to clients and implement industry best practices.

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