Web Chat Specialist
2 days ago
Job Overview
We are seeking enthusiastic freshers to join our team as Web Chat Executives for an Australia-based Chatbot Support Process. This is a non-voice role that requires excellent written communication and strong proficiency in MS Word and Excel. The role involves managing customer interactions through a chatbot interface and ensuring high-quality service delivery.
Key Responsibilities
- Monitor, manage, and respond to customer queries through the chatbot platform.
- Provide clear, accurate, and timely responses to client inquiries.
- Maintain detailed documentation and update logs using MS Word and Excel.
- Ensure adherence to quality standards and prescribed turnaround times.
- Follow process guidelines and demonstrate a proactive approach to issue resolution.
Requirements
- Excellent written and verbal communication skills in English.
- Strong knowledge of MS Word and Excel.
- Quick learner with strong attention to detail.
- Willingness to work in rotational shifts, including Saturdays and Sundays.
- Must be based in Chennai and available for immediate joining.
Shift & Week Off Details
- Rotational Shifts (including weekends)
- Two rotational weekly offs
Benefits
- Provident Fund (PF)
- Stable, full-time employment
Job Types: Full-time, Fresher
Pay: ₹199, ₹826,201.80 per year
Benefits:
- Provident Fund
Work Location: In person
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