
Senior Position
3 days ago
The Role
As Senior Desk Incharge - Agri Agency, you'll be at the helm of our agri-commodity shipping agency operations, leading a dedicated team while ensuring profitability, client satisfaction, and business growth. This is your opportunity to make a significant impact in the maritime agri-trade sector.
Location: New Delhi
Experience Level: Senior Level
Department: Agency - Agricultural Commodities
Reporting to: Head of Department - Agency
What You'll Do
Business Leadership
- Drive Growth: Meet and exceed desk targets in volume and revenue
- Expand Horizons: Develop new client relationships while nurturing existing partnerships
- Strategic Planning: Monitor market trends and capitalize on opportunities in agri-commodity shipping
Operations Excellence
- Ensure Smooth Operations: Oversee vessel operations per agreed protocols and SOPs
- Client Delight: Maintain high standards of service delivery and client satisfaction
- Financial Management: Efficiently manage fund disbursements, outstanding collections, and desk profitability
- Team Development
- Lead & Inspire: Manage, mentor, and motivate your team to achieve their full potential
- Build Talent: Foster a culture of learning and professional development
- Performance Management: Conduct gap analysis and create growth plans for team members
- Stakeholder Collaboration
- Cross-functional Coordination: Liaise with branches for seamless operations and problem-solving
- Client Engagement: Organize client contact programs and relationship-building events
- Partnership Building: Work closely with commercial departments for business synergies
Success Metrics
You'll be measured on:
- Year-on-year revenue growth
- Increase in number of vessels handled
- New client acquisition rate
- Reduction in operational complaints
- Outstanding payment recovery (TAT improvement)
- Minimizing bad debts (75% reduction target)
- Team retention and succession planning
What We're Looking For
Essential Knowledge
- Maritime Expertise: Deep understanding of the shipping industry, EXIM policies, and port regulations
- Agri-Commodity Savvy: Knowledge of global agri-trade routes, demand-supply dynamics, and seasonality factors
- Market Intelligence: Understanding of freight indices, commercial structures, and key players (charterers, vessel owners, producers)
- Industry Insights: Access to formal and informal information sources on market trends
Key Skills
- Business Development & Client Relationship Management
- Excellent Presentation & Communication Skills
- Strong Leadership & Team Management Abilities
- Strategic Thinking & Problem-Solving
- Financial Acumen & P&L Management
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