Customer Service Advisor

18 hours ago

Kolkata, West Bengal, India Capgemini Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

We are seeking for Customer Service Advisor(International) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.In this role you will play a key role in:

  • Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
  • Engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieve daily/weekly/monthly Targets and conversion targets.
  • Handle objections professionally and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and performance.
  • Ensure compliance with company policies and US calling regulations
Your Profile

Bachelor's degree or equivalent.
1–2 years of experience in outbound calling, preferably for US clients.
Open to Work from Office
Excellent verbal communication and interpersonal skills.
Familiarity with CRM tools and call centre software.
Ability to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.
Knowledge of International culture and customer behaviour.

What you'll love about working here

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • Customer Service Support Advisor

    7 days ago

    Kolkata, West Bengal, India BT Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Customer Service Support AdvisorJob Req ID: 49711Posting Date: 1 Sept 2025Function: BT contact centresUnit: Finance & Business ServicesLocation:Rajarhat, Kolkata, IndiaSalary: within budgetWhy this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise...

  • Trainee Customer Service Support Advisor

    7 days ago

    Kolkata, West Bengal, India BT Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Trainee Customer Service Support AdvisorJob Req ID: 49675Posting Date: 2 Sept 2025Function: ApprenticesUnit: Finance & Business ServicesLocation:DLF IT Park,Phase II, IIF/1, Kolkata, IndiaSalary: competitiveWhy this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support...

  • fragrance advisor

    1 week ago

    Kolkata, West Bengal, India Randstad Full time

    Fragrance AdvisorWe are seeking a highly motivated and experienced Fragrance Advisor to join our team on a contract basis. This role requires a strong understanding of fragrances and excellent customer service skills. The ideal candidate will have a proven track record of success in retail sales, specifically within the consumer products...

  • Life Insurance Advisor

    17 hours ago

    Kolkata, West Bengal, India Aditya Birla Capital Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAditya Birla Capital Ltd is a financial services company located in Mumbai, India. Committed to providing equal employment opportunities, Aditya Birla Capital prohibits discrimination and harassment based on race, color, religion, ethnicity, age, gender, disability, or any other legally protected characteristic. The company's recruitment...

  • Life Insurance Advisor

    3 weeks ago

    Kolkata, West Bengal, India Aditya Birla Capital Full time

    Company DescriptionAditya Birla Capital Ltd, based in Mumbai, India, is a leading financial services company. The company is dedicated to providing equal employment opportunities and prohibits discrimination or harassment based on race, color, religion, ethnicity, age, gender, disability, or any other characteristic protected by law. With a strong commitment...

  • Life Insurance Advisor

    3 weeks ago

    Kolkata, West Bengal, India Aditya Birla Capital Full time

    Company Description Aditya Birla Capital Ltd, based in Mumbai, India, is a leading financial services company. The company is dedicated to providing equal employment opportunities and prohibits discrimination or harassment based on race, color, religion, ethnicity, age, gender, disability, or any other characteristic protected by law. With a strong...

  • Global Customer Service Advisor

    2 days ago

    Kolkata, West Bengal, India beBeeCustomerService Part time ₹ 2,50,000 - ₹ 4,50,000

    We are seeking a skilled Customer Support Specialist to join our team. This role involves providing exceptional customer service and support to clients through various communication channels.The ideal candidate will have excellent verbal and written communication skills, as well as good computer knowledge and typing speed. Prior customer service experience...

  • Colleague Service Support Advisor

    7 days ago

    Kolkata, West Bengal, India BT Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Colleague Service Support AdvisorJob Req ID: 48824Posting Date: 14 Jul 2025Function: HRUnit: People & CultureLocation:DLF IT Park,Phase II, IIF/1, Kolkata, IndiaSalary: within budgetWhy this job mattersThe HR Ops. Advisor 3 assists in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to...

  • Financial Advisor

    7 days ago

    Kolkata, West Bengal, India Aditya Birla Sun Life Insurance Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionEstablished in 2000, Aditya Birla Sun Life Insurance Company Limited (ABSLI) is a joint venture between the globally renowned Aditya Birla Group and Sun Life Financial Inc., a leading financial services organization from Canada. ABSLI is recognized for its innovation and industry benchmarks, such as the introduction of the "Free Look...

  • looking for breeder advisor

    3 days ago

    Kolkata, West Bengal, India Drools Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAt Drools, we understand the importance of a healthy and nutritious diet for pets. Our team of nutritionists and veterinarians have developed superior quality food to meet the growing needs of pets. Through extensive research, we have ensured consistent taste, better digestibility, and absorption across all our products. Our nutritionally...