Trainee Customer Service Support Advisor
1 week ago
Job Req ID: 49675
Posting Date: 2 Sept 2025
Function: Apprentices
Unit: Finance & Business Services
Location:
DLF IT Park,Phase II, IIF/1, Kolkata, India
Salary: competitive
Why this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
What you'll be doing- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Time Management
Customer Relationship Management
Escalation Management
Technical Support
Decision Making
Growth Mindset
Stakeholder Management
Inclusive Leadership
Our leadership standardsLooking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
-
Customer Service Support Advisor
1 week ago
Kolkata, West Bengal, India BT Group Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCustomer Service Support AdvisorJob Req ID: 49711Posting Date: 1 Sept 2025Function: BT contact centresUnit: Finance & Business ServicesLocation:Rajarhat, Kolkata, IndiaSalary: within budgetWhy this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise...
-
Customer Service Support Advisor
1 week ago
Kolkata, West Bengal, India BT Group Full time ₹ 4,00,000 - ₹ 12,00,000 per yearWhy this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision.2....
-
Customer Service Advisor
3 days ago
Kolkata, West Bengal, India Capgemini Full time ₹ 15,00,000 - ₹ 28,00,000 per yearChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
-
Marketing Trainee
1 week ago
Kolkata, West Bengal, India Nuclear Share Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionNuclear Share is a fast and anonymous file-sharing platform that allows users to send and receive files instantly without the need for registration or tracking. The platform prioritizes simple and secure sharing, making it a trustworthy choice for users looking to share files discreetly and efficiently.Role DescriptionThis is a remote...
-
Management Trainee
24 hours ago
Kolkata, West Bengal, India Genpact Full time ₹ 8,00,000 - ₹ 12,00,000 per yearManagement Trainee, DisputesManagement Trainee, Disputes-MAN Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology...
-
Life Insurance Advisor
3 days ago
Kolkata, West Bengal, India Aditya Birla Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAditya Birla Capital Ltd is a financial services company located in Mumbai, India. Committed to providing equal employment opportunities, Aditya Birla Capital prohibits discrimination and harassment based on race, color, religion, ethnicity, age, gender, disability, or any other legally protected characteristic. The company's recruitment...
-
Management Trainee
3 days ago
Kolkata, West Bengal, India Genpact Full time ₹ 6,00,000 - ₹ 12,00,000 per yearManagement Trainee - I2CManagement Trainee - I2C-MAN Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to...
-
Financial Advisor
1 day ago
Kolkata, West Bengal, India Hdfc Life Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per yearA financial advisor at HDFC Life Insurance provides financial planning services, helps clients achieve goals like retirement and wealth creation, and sells HDFC Life's products. Key duties include assessing client needs, creating customized policies. Perks and benefitsPayment distribution will be done after the 45 day
-
Kolkata, West Bengal, India Ecodea Projects & Control Private Limited Full time ₹ 80,000 - ₹ 1,80,000 per yearEcodea Projects & Control Pvt Ltd (Formerly Projects & Control, Kolkata) is one of the leading manufacturers & system providers for Environmental Engineering Systems including Dust Suppression, Odor Control, Humidification, Gas Turbine Inlet Air Cooling, IVC, Wastewater Treatment, and Spray equipment like Sprinklers & Spray Nozzles.Entry‑level engineering...
-
Management Trainee
3 days ago
Kolkata, West Bengal, India Genpact Full time ₹ 2,50,000 - ₹ 6,00,000 per yearManagement Trainee - RTRManagement Trainee - RTR-HIG Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to...