Trainee Customer Service Support Advisor

7 days ago


Kolkata, West Bengal, India BT Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Trainee Customer Service Support Advisor

Job Req ID: 49675

Posting Date: 2 Sept 2025

Function: Apprentices

Unit: Finance & Business Services

Location:
DLF IT Park,Phase II, IIF/1, Kolkata, India

Salary: competitive

Why this job matters

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

What you'll be doing
  1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
  2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
  5. Participates in the continuous improvement activities to improve the customer service team processes.
The skills you'll need

Complaint Management

Information Management

Communication

Requirements Analysis

Continuous Improvement

Issue Resolution

Problem Solving

Billing

Time Management

Customer Relationship Management

Escalation Management

Technical Support

Decision Making

Growth Mindset

Stakeholder Management

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.



  • Kolkata, West Bengal, India BT Group Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Customer Service Support AdvisorJob Req ID: 49711Posting Date: 1 Sept 2025Function: BT contact centresUnit: Finance & Business ServicesLocation:Rajarhat, Kolkata, IndiaSalary: within budgetWhy this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise...


  • Kolkata, West Bengal, India BT Group Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision.2....


  • Kolkata, West Bengal, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...


  • Kolkata, West Bengal, India Capgemini Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Service Advisor

    2 weeks ago


    Kolkata, West Bengal, India GoMechanic Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionGoMechanic is a technology-integrated, one-stop solution for making car servicing affordable, hassle-free, and easy. We have revolutionized the unorganized Auto-servicing industry with tech-based solutions. Our well-trained team and partners elevate the customer experience, streamline processes, and reduce costs. Founded as a car servicing...


  • Kolkata, West Bengal, India BT Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Colleague Service Support AdvisorJob Req ID: 48824Posting Date: 14 Jul 2025Function: HRUnit: People & CultureLocation:DLF IT Park,Phase II, IIF/1, Kolkata, IndiaSalary: within budgetWhy this job mattersThe HR Ops. Advisor 3 assists in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to...

  • Marketing Trainee

    7 days ago


    Kolkata, West Bengal, India Nuclear Share Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionNuclear Share is a fast and anonymous file-sharing platform that allows users to send and receive files instantly without the need for registration or tracking. The platform prioritizes simple and secure sharing, making it a trustworthy choice for users looking to share files discreetly and efficiently.Role DescriptionThis is a remote...


  • Kolkata, West Bengal, India Aditya Birla Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAditya Birla Capital Ltd is a financial services company located in Mumbai, India. Committed to providing equal employment opportunities, Aditya Birla Capital prohibits discrimination and harassment based on race, color, religion, ethnicity, age, gender, disability, or any other legally protected characteristic. The company's recruitment...

  • Management Trainee

    1 day ago


    Kolkata, West Bengal, India Genpact Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Management Trainee - I2CManagement Trainee - I2C-MAN Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to...

  • Management Trainee

    1 day ago


    Kolkata, West Bengal, India Genpact Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Management Trainee - RTRManagement Trainee - RTR-HIG Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to...