Service Advisor

3 days ago


Kolkata, West Bengal, India GoMechanic Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Company Description

GoMechanic is a technology-integrated, one-stop solution for making car servicing affordable, hassle-free, and easy. We have revolutionized the unorganized Auto-servicing industry with tech-based solutions. Our well-trained team and partners elevate the customer experience, streamline processes, and reduce costs. Founded as a car servicing aggregator in 2016, we now lead the tech-based auto servicing model. With a network of over 1000+ workshops in 150+ cities, GoMechanic is committed to servicing cars across the country, driven by innovation, service excellence, and a strong organizational culture.

Role Description

This is a full-time, on-site role for a Service Advisor located in Kolkata. The Service Advisor will manage customer interactions, ensuring customer satisfaction, providing customer-focused service, and handling aftersales service. Daily tasks will include clear communication with customers, addressing their car servicing needs, and coordinating with other team members to deliver exceptional service.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Customer-focused Service experience
  • Communication and Aftersales skills
  • Ability to manage customer relationships effectively
  • Proven track record in a similar role within the automotive industry
  • High school diploma or equivalent; additional vocational training is a plus


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