GUCCI Client Advisor

Summary

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship.

Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Reporting to the xx, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand.

Serve customers accordingly with Gucci selling ceremony.

Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.

Guarantee cross and up-selling for all product categories

Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products

Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease

Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones

Ensure the achievement of individual and Store goals, enhancing and developing the business

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

Contribute to managing the visual display of the products in accordance with Gucci visual standards

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures

Ensure the products' replenishment and physical inventory of merchandise

Follow Company grooming, according with Gucci standards and policies

Requirements

Functional :

Proven experience in a similar role within fashion retail companies

Proven ability to drive and exceed individual and store result

Deep passion for fashion and luxury

Excellent commercial awareness and customers attitude

High flexibility and ability to adapt to different customers

Team-player mentality

Strong communication skills

Ability to work in a fast moving and dynamic environment

Luxury product knowledge

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background."

Job Description

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission 

Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.  

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. 

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship.  

 Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.  

Reporting to the xx, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand. 

Serve customers accordingly with Gucci selling ceremony. 

Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage. 

Guarantee cross and up-selling for all product categories 

Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products 

Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease 

Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones 

Ensure the achievement of individual and Store goals, enhancing and developing the business 

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions 

Contribute to managing the visual display of the products in accordance with Gucci visual standards 

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures 

Ensure the products' replenishment and physical inventory of merchandise 

Follow Company grooming, according with Gucci standards and policies 

Requirements 

Functional

Proven experience in a similar role within fashion retail companies 

Proven ability to drive and exceed individual and store result 

Deep passion for fashion and luxury 

Excellent commercial awareness and customers attitude 

High flexibility and ability to adapt to different customers 

Team-player mentality 

Strong communication skills 

Ability to work in a fast moving and dynamic environment 

Luxury product knowledge 

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.  

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.  

As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background." 

Job Type

Regular

Start Date

Schedule

Full time

Organization

Luxury Goods Retail Pvt. Ltd.

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