Colleague Service Support Advisor

1 day ago


Kolkata, West Bengal, India BT Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Colleague Service Support Advisor

Job Req ID: 48824

Posting Date: 14 Jul 2025

Function: HR

Unit: People & Culture

Location:
DLF IT Park,Phase II, IIF/1, Kolkata, India

Salary: within budget

Why this job matters

The HR Ops. Advisor 3 assists in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures, and recruiting.

What you'll be doing
  1. Assists with the implementation of related people strategies and standard operating procedures to support the achievement of the overall organisational strategic and operational objectives.
  2. Assists with the delivery of processes and procedures for the organisation and ensures timely and accurate reporting of information, meeting all legal and regulatory requirements as well as performance objectives such as performance reviews and goal setting.
  3. Assists in the delivery of specified function personnel record keeping related to matters such as new hires, employee reviews, promotions, transfers and separations and ensures that personnel records meet all standards of accreditation.
  4. Works alongside HR professionals to support the implementation of transformation and change projects to improve the effectiveness of the business function.
The skills you'll need

Regulatory Compliance

Data Analysis

Communication

KPI/Metric Monitoring

Issue Resolution

Change Management

Performance Management

Business Process Improvement

Stakeholder Management

Policy Design

Project/Programme Management

Decision Making

HR Operations

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.



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