BPO Customer Care Collections Senior Rep

2 weeks ago

Chennai, Tamil Nadu, India NTT Data Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Date: Location:Company:

NTT Data Services is Hiring

Position Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Client's business problem to solve?

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction

Position's General Duties and Tasks

In these roles you will be responsible for:

  • Achieving departmental objectives by meeting contact and sales targets and tracking and reporting sales results
  • Maintaining customer information by obtaining, entering and verifying required data
  • Reviewing documentation to ensure it meets insurance guidelines for creating certificates of medical necessity
  • Validating recurring orders in the system for order placement and tagging accounts for approved processing and order placement
  • Accepting patient referrals from hospitals through online portals, email notifications or calls and routing the accepted referrals to the nearest or associated local centers
  • Ensuring successful transactions resulting in the delivery of necessary medical equipment and supplies.
  • Listening to call recordings to ensure scripts are read verbatim and confirm patient information
  • Ensure quality service by adhering to company policies, procedures, and compliance standards

Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday 5:30PM to 3:30AM IST or rotational shifts from Monday-Sunday with weekly offs
  • University degree or equivalent that required 3+ years of formal studies
  • 1+ year(s) of experience using a computer with Windows PC applications that require you to use a keyboard, navigate screens, and learn new software tools
  • Ability to communicate (oral/written) effectively to exchange information with our client

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training classes with the customer and demonstrate proficiency of the material.

Job Segment: Sales

  • Bpo Customer Care Collections Senior Rep

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Full time US$ 40,000 - US$ 60,000 per year

    NTT Data Services is HiringPosition's OverviewAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them...

  • Bpo Customer Care Collections Senior Rep

    2 days ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    NTT Data Services is Hiring Position s Overview At NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees are key factors in our company s growth market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them...

  • BPO Customer Care Collections Senior Rep

    2 weeks ago

    Chennai, Tamil Nadu, India NTT Global Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    NTT Data Services is Hiring Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them...

  • BPO Customer Care Collections Senior Rep

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA North America Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    NTT Data Services is HiringPosition's OverviewAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them...

  • BPO Customer Care Collections Senior Rep

    7 days ago

    Chennai, Tamil Nadu, India NTT DATA North America Full time US$ 40,000 - US$ 80,000 per year

    Position's General Duties and TasksIn these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for...

  • Bpo Customer Care Collections Sr. Rep

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    In these roles you will be responsible for Performing outbound calls to insurance companies in the US to collect outstanding Accounts Receivables Responding to customer requests by phone and or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving...

  • Customer Care Collections Expert

    1 week ago

    Chennai, Tamil Nadu, India beBeeAccount Full time ₹ 7,83,286 - ₹ 9,83,055

    Job Title: Customer Care Collections Senior Representative">At our organization, we understand the significance of employing skilled professionals who can drive business growth and improve customer satisfaction. As a senior representative in our customer care collections team, you will play a vital role in helping clients streamline their operations, enhance...

  • Eager Collection Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeecollections Full time ₹ 6,00,000 - ₹ 10,00,000

    Customer Care Collections Associate Job DescriptionWe are seeking a highly skilled and detail-oriented Customer Care Collections Associate to join our team. As a key member of our Business Process Outsourcing (BPO) team, you will play a critical role in helping clients streamline operations, improve productivity, and strengthen cash flow.

  • Customer Care Collections Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeCollections Full time ₹ 72,00,000 - ₹ 86,40,000

    Customer Care Collections SpecialistWe are seeking a highly skilled Customer Care Collections Specialist to join our team. This role is ideal for individuals who enjoy working with people and have strong communication skills.Key Responsibilities:Perform outbound calls to insurance companies to collect outstanding accounts receivables.Respond to customer...

  • Job-Customer Care Executive-reputed BPO-Chennai, Tamil Nadu, INDIA-upto 3 LPA-Chitra

    4 days ago

    Chennai, Tamil Nadu, India Seven Consultancy Full time

    JOB DETAILS One of our clients, a reputed BPO based in Chennai, is looking out for Customer Care Executives. Roles & responsibilities:1. Answer calls in a timely and professional manner 2. Respond to customer inquiries 3. Research required information using available resources 4. Handle and resolve customer complaints 5. Provide customers with product...