Customer Care Collections Expert

1 week ago

Chennai, Tamil Nadu, India beBeeAccount Full time ₹ 7,83,286 - ₹ 9,83,055

Job Title: Customer Care Collections Senior Representative

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At our organization, we understand the significance of employing skilled professionals who can drive business growth and improve customer satisfaction. As a senior representative in our customer care collections team, you will play a vital role in helping clients streamline their operations, enhance productivity, and strengthen cash flow.

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Key Responsibilities:

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  • Perform outbound calls to insurance companies in the US to collect outstanding accounts receivables.">
  • Respond to customer inquiries by phone or in writing to ensure customer satisfaction and meet service standards.">
  • Analyze medical insurance claims for quality assurance purposes.">
  • Resolve moderately complex questions following pre-established guidelines.">
  • Develop and maintain a solid working knowledge of the healthcare insurance industry, including products, services, and processes performed by the team.">
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Requirements:

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  • Ability to work regularly scheduled shifts from Monday to Friday (8:30 PM to 5:30 AM or 5:30 PM to 3:30 AM).">
  • High school diploma and 1 year of experience using a computer with Windows PC applications that required keyboard use, navigation, and software tool learning.">
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers speaking English.">
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.">
  • Ability to adapt to changing shift timings and work overtime as required by business needs.">
  • Successful completion of our Orientation Process training classes and demonstration of proficiency in the material.">
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Why Work with Us:

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We offer a supportive work environment, opportunities for professional growth, and a chance to make a positive impact on our clients' businesses. If you are a motivated individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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