
Customer Care Collections Expert
1 week ago
Job Title: Customer Care Collections Senior Representative
">At our organization, we understand the significance of employing skilled professionals who can drive business growth and improve customer satisfaction. As a senior representative in our customer care collections team, you will play a vital role in helping clients streamline their operations, enhance productivity, and strengthen cash flow.
">Key Responsibilities:
">- ">
- Perform outbound calls to insurance companies in the US to collect outstanding accounts receivables.">
- Respond to customer inquiries by phone or in writing to ensure customer satisfaction and meet service standards.">
- Analyze medical insurance claims for quality assurance purposes.">
- Resolve moderately complex questions following pre-established guidelines.">
- Develop and maintain a solid working knowledge of the healthcare insurance industry, including products, services, and processes performed by the team.">
Requirements:
">- ">
- Ability to work regularly scheduled shifts from Monday to Friday (8:30 PM to 5:30 AM or 5:30 PM to 3:30 AM).">
- High school diploma and 1 year of experience using a computer with Windows PC applications that required keyboard use, navigation, and software tool learning.">
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers speaking English.">
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.">
- Ability to adapt to changing shift timings and work overtime as required by business needs.">
- Successful completion of our Orientation Process training classes and demonstration of proficiency in the material.">
Why Work with Us:
">We offer a supportive work environment, opportunities for professional growth, and a chance to make a positive impact on our clients' businesses. If you are a motivated individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
"]},-
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