Operations Customer Expert II

2 days ago

Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Operations Customer Expert II

Job Title: Operations Customer Expert II

Location: Chennai

Employment Type: Full Time (On-site)

Department: Finance / Accounts Receivable

About the Role

We are seeking a detail-oriented and proactive O2C Collections Specialist to join our Finance team. This role is critical in managing the end-to-end collections process, ensuring timely receipt of customer payments, and maintaining healthy cash flow. Youll be the key liaison between internal teams and external customers, driving resolution of outstanding balances while maintaining strong relationships.

Key Responsibilities

  • Monitor and manage accounts receivable portfolio to ensure timely collections
  • Contact customers via phone, email, and other channels to follow up on overdue invoices
  • Investigate and resolve payment discrepancies, disputes, and deductions
  • Collaborate with Sales, Customer Service, and Billing teams to resolve issues impacting collections
  • Maintain accurate records of collection activities and customer communications
  • Prepare aging reports and provide regular updates to management
  • Support month-end closing activities and audit requirements
  • Recommend accounts for escalation or write-off based on risk assessment
  • Ensure compliance with company policies and regulatory requirements

Qualifications

  • Bachelors degree in Finance, Accounting, Business Administration, or related field
  • 1+ years of experience in O2C, collections, or accounts receivable
  • Experience working with US process and US shifts
  • Strong communication and negotiation skills
  • Proficiency in ERP systems (e.g., Oracle, High Radius) and MS Excel
  • Ability to work independently and manage multiple priorities
  • Attention to detail and strong analytical skills
  • Familiarity with credit risk assessment and cash application processes is a plus
  • Immediate joining is preferredRole & responsibilities

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