Program Manager II, Global Catalog Operations

Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The Amazon product catalog is a set of records; each record being a set of facts describing a physical or digital product. These records are often organized by defined relationships (e.g. variations such as different sizes of the same shoe). Our ability to provide a good product discovery experience and empower our customers to make well informed purchase decisions is dependent on the quality of our product catalog. In a high quality catalog, every product is described with a complete, structured, accurate and correctly normalized set of facts. Every product is represented by a unique record appropriately related to one another.
The Global catalog operations (GCO) team is part of Amazon Selection & Catalog services (ASCS) teams in India focus on leveraging human intelligence, external or internal, to measure and improve the quality of the catalog: Global catalog operations (GCO) charter is to make Catalog engineering programs more effective by providing expert human judgment. Catalog Operations from its inception has been partnering with engineering teams to run programs focused on improving the data quality of catalog in all market places.

We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. The role is centered on developing insights and eliminating defects in quality that affects business metrics. As part of this role, you will work on 1) Creating mechanisms to identify, investigate, and solve quality issues impacting the business metrics, 2) Working collaboratively across our partner teams (ex: Science, PMs, Engineering, Business, etc.) to combine efforts to solve problems, 3) Developing data-driven approaches alongside our SWOT/BA teams to rapidly identify opportunity areas, and trends at scale, 4) You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions.

Key job responsibilities
As a Program Manager II you will:
- Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
- Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
- Be a SME for the process and a referral point for in-house and customer team
- Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
- Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
- Ability to perform deep dive in the process and come up with process improvement solutions
- Shall collaborate effectively with customers (Science, Engineering, Product, etc.) to bring in improvements to the business metrics
- Provide regular updates on project progress and performance, ensuring transparency and alignment with key business goals.
- Exercise discretion in prioritizing process improvements, aligning them with broader business objectives.
- Ensure effective risk controls are developed and maintained. Implement corrective actions and maintain commitment to goals, ensuring on-time project completion and minimized losses.
- Develop and influence new ideas, establishing procedures and practices to promote long-term solutions in dynamic environments.
- Drive continuous improvement and decision-making strategies.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelor's degree- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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