Program Manager

4 weeks ago

Chennai, Tamil Nadu, India LearningMate Full time

Total Years of Experience: 9 to 13 years

Relevant Experience: 5 years (Program Manager)

Location: Chennai/Mumbai

Mode: Hybrid

Roles and Responsibility

  • Serve as the strategic lead for the Managed Services function, ensuring alignment of staffing operations with business priorities and growth objectives.
  • Act as the primary point of contact for Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), and engage business leaders to identify and structure global delivery needs within Managed Services, proactively manage expectations, and deliver high levels of stakeholder satisfaction.
  • Manage global delivery teams, ensuring seamless coordination between global resources and onshore stakeholders with a focus on SLA adherence and service excellence.
  • Build strong relationships with PG/OG Leaders, lead governance meetings, and ensure transparency through structured reporting and communication.
  • Own program-level financials, including budgeting and forecasting, and drive efficiencies and enable service growth through renewals and scope expansions.
  • Leverage technology expertise — driving innovation, continuous improvement and value.
  • Collaborate closely with Talent Acquisition, People Experience and Resource Management Teams to ensure alignment between hiring plans, onboarding, and staffing strategies.
  • Contribute to workforce planning and forecasting efforts in partnership with Finance and Business Operations.
  • Perform additional duties as assigned in support of MGT's global growth and talent strategy.

Expectations:

  • Bachelor's degree from an accredited institution; advanced degree in Business, Human Resources, or related field is a plus.
  • 10+ years of experience in staffing/resource management, workforce planning, or a related operational leadership role, preferably in a consulting, professional services, or global delivery environment.
  • Proven ability to lead a staffing function, including managing budgets, performance metrics, and global resource pools.
  • Strong understanding of project-based resourcing, utilization strategies, and cost optimization models.
  • Excellent stakeholder management skills, with the ability to build strong relationships and influence across all levels of the organization.
  • Exceptional analytical skills, with experience in creating dashboards, tracking key performance indicators, and providing actionable insights.
  • High proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data modeling), PowerPoint, and collaboration tools such as Microsoft Teams.
  • Demonstrated ability to manage multiple priorities and complex workflows in a fast-paced, high-growth environment.
  • Excellent written and verbal communication skills, with experience presenting to senior leadership.
  • Comfortable working across time zones and occasionally outside standard business hours to support global operations.

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