Bpo Customer Care Collections Sr. Rep

2 weeks ago

Chennai, Tamil Nadu, India NTT DATA Full time

In these roles you will be responsible for Performing outbound calls to insurance companies in the US to collect outstanding Accounts Receivables Responding to customer requests by phone and or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products services and processes performed by the team Requirements for this role include Ability to work regularly scheduled shifts from Monday-Friday 8 30PM to 5 30AM or 10 30PM to 7 30AM High school diploma 1 year s of experience using a computer with Windows PC applications that required you to use a keyboard navigate screens and learn new software tools 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions The shift timings can be changed as per client requirements Additionally resources may have to do overtime and work on weekends basis business requirement All new hires will be required to successfully complete our Orientation Process training classes and demonstrate proficiency of the material

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