Captain

2 days ago


Mumbai, Maharashtra, India Mirah Hospitality Full time

Job Title: Captain – Food & Beverage Service

Department: Operations / Service

Reports To: Restaurant Manager / Assistant Manager

Job Summary:

The Captain is responsible for supervising the service team, ensuring excellent guest experience, maintaining service standards, and coordinating between guests, kitchen, and service staff for smooth restaurant operations.

Key Responsibilities:

  • Supervise and guide stewards/floor staff during service
  • Ensure high standards of food & beverage service and guest satisfaction
  • Take orders, suggest menu items, and handle guest queries professionally
  • Coordinate with kitchen and bar to ensure timely and accurate service
  • Handle guest feedback and resolve complaints efficiently
  • Maintain cleanliness, hygiene, and service SOPs on the floor
  • Manage table allocation, reservations, and service flow
  • Assist in billing, cash handling (if required), and closing procedures
  • Train new joiners and motivate the service team
  • Ensure compliance with safety, hygiene, and company policies

Required Skills & Qualifications:

  • Minimum 2–4 years of experience as Captain or Senior Steward
  • Strong communication and leadership skills
  • Good knowledge of food & beverage service standards
  • Guest-focused attitude with problem-solving skills
  • Ability to handle pressure during peak hours
  • Basic billing/POS knowledge preferred

Education:

  • Hotel Management / Hospitality background preferred

Salary & Benefits:

  • Salary + Service Charge + Tips
  • Growth opportunities within the organization

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person


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