Captain
2 days ago
Job Title: Captain – Food & Beverage Service
Department: Operations / Service
Reports To: Restaurant Manager / Assistant Manager
Job Summary:
The Captain is responsible for supervising the service team, ensuring excellent guest experience, maintaining service standards, and coordinating between guests, kitchen, and service staff for smooth restaurant operations.
Key Responsibilities:
- Supervise and guide stewards/floor staff during service
- Ensure high standards of food & beverage service and guest satisfaction
- Take orders, suggest menu items, and handle guest queries professionally
- Coordinate with kitchen and bar to ensure timely and accurate service
- Handle guest feedback and resolve complaints efficiently
- Maintain cleanliness, hygiene, and service SOPs on the floor
- Manage table allocation, reservations, and service flow
- Assist in billing, cash handling (if required), and closing procedures
- Train new joiners and motivate the service team
- Ensure compliance with safety, hygiene, and company policies
Required Skills & Qualifications:
- Minimum 2–4 years of experience as Captain or Senior Steward
- Strong communication and leadership skills
- Good knowledge of food & beverage service standards
- Guest-focused attitude with problem-solving skills
- Ability to handle pressure during peak hours
- Basic billing/POS knowledge preferred
Education:
- Hotel Management / Hospitality background preferred
Salary & Benefits:
- Salary + Service Charge + Tips
- Growth opportunities within the organization
Job Types: Full-time, Permanent
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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