Customer Care Executive

1 week ago

Kakkanad Kochi Kerala, India Home Dot Construction Solutions PVT Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Type: Full-Time

Location: Kakkanad

About Us:

We pride ourselves on providing exceptional customer service and creating meaningful connections with our clients. As a leading organization in [your industry], we strive to ensure customer satisfaction and build long-term relationships.

Job Overview:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a fresher, you will have the opportunity to learn and grow in a supportive environment while handling customer queries and ensuring a seamless customer experience.

Key Responsibilities:

  • Respond to customer queries via phone, email, or chat in a professional and timely manner.
  • Resolve customer complaints and escalate complex issues to relevant teams, ensuring prompt resolutions.
  • Maintain accurate records of customer interactions, feedback, and actions taken.
  • Provide product/service information and assist customers with their inquiries.
  • Build positive relationships with customers by delivering exceptional service.
  • Collaborate with internal teams to address customer concerns and suggest improvements.

Skills and Qualifications:

  • Bachelor's degree or equivalent.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • A friendly and professional demeanor with strong interpersonal skills.
  • Basic computer knowledge, including MS Office and CRM tools (preferred but not mandatory)

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Language:

  • Malayalam (Preferred)
  • English (Preferred)

Work Location: In person

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