Customer Support Executive

6 days ago

Bengaluru, Karnataka, India A2A Trading Full time ₹ 1,32,000 - ₹ 2,40,000 per year

Role: Customer Support Executive

Location: Bengaluru, Karnataka (On-site)

Day-to-Day Responsibilities

1. Voice Support: Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services.

  1. Issue Resolution: Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction.

3. Communication: Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language.

4. Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

5. Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.

6. Compliance: Adhere to company policies, procedures, and quality standards while handling customer interactions.

Requirements :

  • Experience : Minimum of 1 year of experience in a customer service voice process role.
  • Languages : Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus.
  • Skills: Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills.
  • Tech-Savvy: Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems.
  • Customer Focused: Ability to handle challenging situations with professionalism and empathy

Job Type: Full-time

Pay: ₹11, ₹20,000.00 per month

Expected Start Date: 22/09/2025

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