air ticket executive

1 week ago

Surat, Gujarat, India Masti Tour & Travels Full time ₹ 2,16,000 per year

Job Description :

  • Domestic & International Travel Management.
  • Managing travel plans for clients, this includes managing booking for airlines.
  • Ensuring that the best rates and travel are opted for at all times.
  • Collect and verify necessary documents and information for updating KYC.
  • Handling the application process for mileage cards and ensuring all required information is submitted.
  • Keeping clients informed about the status of their mileage card applications.
  • Coordinate and email the plans, booking details to clients. Ensure this is done seamlessly.
  • Correspondence related to Payment collections and Follow-up.
  • Maintain and update clients queries in the excel for follow-up.
  • Maintain and swiftly resolve clients feedback of travel facilities as needed.
  • Prepare & maintain database (ticket bookings, client communications, mileage cards and KYC documents) in system and as well as hard copy for future references.
  • Address and resolve any issues related to ticketing, such as booking errors or cancellations.
  • Stay updated on industry trends, changes in travel regulations, and new technologies related to ticketing and travel services.
  • Provide feedback to management on ways to enhance customer satisfaction and streamline processes.

Job Specification :

  • Bachelor's degree from recognised university
  • 2-3 years' experience in customer service industry
  • Hotel or Tourism & Travel industry experience would be an added advantage
  • Proficient with Microsoft Office software and phone systems
  • Excellent written & verbal communication skills (Gujarati, English, Hindi)
  • Attention to details, Coordination Skills, Interpersonal Skills, Negotiation Skills, Time Management

Job Type: Full-time

Pay: From ₹18,000.00 per month

Work Location: In person

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