Business and IT Manager/Executive
2 weeks ago
Key Responsibilities
1. Digital & Mobile App Business Ownership
Act as the primary business coordinator with the Instalaxmi mobile app vendor.
Oversee end-to-end app business workflows, including onboarding, SIP collections, redemption processes, pricing updates & product listing.
Ensure smooth customer journeys on the app, resolving issues quickly.
Track and analyse app-based sales, engagement, redemption & revenue trends.
Plan and coordinate marketing, festive campaigns, and promotional activities on the app.
Maintain app UI content — banners, creatives, product categories, QR-based flows.
2. ERP & Software Systems Management
Monitor Acme ERP for transactions, inventory sync, reports and store operations.
Manage & maintain Zoho systems: Zoho People, Zoho Mail, Zoho Accounts access & licenses.
Coordinate with Zoho support for customizations, fixes, and new workflows.
Ensure system accuracy, timely updates, and process compliance across stores.
3. Business Reporting & Data Analytics
Prepare weekly & monthly reports for Instalaxmi, App Sales & Store Support Programs.
Share insights on customer trends, product demand, redemption patterns & conversions.
Support management in decision-making through structured data reports.
4. IT Hardware & Infrastructure Coordination
Coordinate with IT / Hardware vendors for network issues, printer/scanner setup, router maintenance, kiosk setup, and new store installations.
Provide first-level troubleshooting on:
Internet connectivity
System login / email configuration
App / ERP access issues
Maintain asset & device inventory across stores.
5. Inter-Department Coordination
Work closely with Store Managers, Accounts, Marketing, HR & Vendors.
Train store teams on new app updates, kiosk operations, CRM scripts & lead follow-up process.
Represent the brand at SGS kiosks, on-ground events & digital integration projects.
Skills & Competencies Required
Strong analytical & business understanding.
Technical comfort with dashboards, ERPs, APIs, admin panels, troubleshooting.
Proficiency in Excel / Google Sheets.
Excellent communication in Marathi, Hindi & English.
Ability to manage vendors and handle cross-department alignment.
Problem-solving mindset with ownership and execution discipline.
Preferred Experience & Qualifications
Bachelor's degree in Business, Computer Applications, Engineering, Commerce, or similar.
Preferably 2–4 years of experience in App Operations / ERP Management / IT Coordination / Business Operations. Freshers can also apply.
Prior experience in Retail, Jewellery, Fintech, CRM or SaaS environments is a strong plus.
Job Type: Full-time
Pay: ₹40, ₹50,000.00 per month
Application Question(s):
Have you completed the following level of education: Bachelor's Degree?
Are you comfortable commuting to this job's location?
Do have experience in ERP software and Mobile application dvelopment/support/torubleshooting?
Do have experience in IT hardware dvelopment/support/torubleshooting?
- We must fill this position urgently. Can you start immediately?
Work Location: In person
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