International Calling Specialist

2 days ago

Gurgaon, Haryana, India LAKN DESIGN Full time

Job description - International Calling Specialist

About the Role:

We are seeking a dynamic and motivated International calling

Specialist to join our team in the US virtual construction industry. This role

involves identifying new business opportunities, managing high-value client

accounts, and ensuring exceptional customer service delivery. You will be

responsible for developing strategies, building relationships, and handling

customer inquiries and issues with professionalism and efficiency.

Key Responsibilities:

  • Identify Opportunities: Explore new markets, clients, and partnerships in the

US high-tech construction industry.

  • Develop Strategies: Design and implement plans to access new opportunities

and grow the business.

  • Build Relationships: Maintain and nurture long-term client relationships to drive

customer satisfaction and loyalty.

  • Customer Outreach: Make outbound calls to potential clients to establish

rapport and generate business leads.

  • Follow Scripts: Adhere to standardized communication scripts to ensure

consistency and compliance.

Skills and Abilities:

  • Excellent verbal and written communication skills in English (US accent

preferred).

  • Strong relationship-building skills with the ability to connect with business

teams in various US states.

  • Ability to manage multiple tasks in a fast-paced environment.

  • Proficient with basic computer skills and customer relationship management

(CRM) tools.

  • Strong problem-solving and conflict-resolution skills.

Experience:

  • Prior experience in the US calling process (customer support, sales, etc.) is

highly preferred.

  • Experience in handling outbound and inbound calls is mandatory.

Soft Skills:

  • Strong interpersonal and communication skills.

  • Patience, resilience, and a positive attitude.

  • A team-oriented mindset with a focus on collaboration.

Preferred Traits:

  • Willing to work night shifts or flexible hours as per US time zones.

  • Familiarity with the US market, culture, and communication styles.

Additional Information:

  • Comprehensive training on our services will be provided to eligible candidates.

  • Performance-based incentives are available for top performers.

Key Responsibilities:

  1. Competitive compensation with performance-based incentives

  2. Outstanding career growth opportunities

  3. Exposure to international projects in the USA and Canada

  4. Work with top general contractors globally

  5. Health and accidental insurance

  6. 5-day work week (Saturday and Sunday fixed off)

  7. Cab pickup and drop for Gurgaon locations

  8. Sabbatical leave options

  9. Business bonus and gratuity benefits

Job Types: Full-time, Permanent

Pay: ₹500, ₹800,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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