Call Centre Executive

5 days ago

Gurgaon, Haryana, India Morepen Laboratories Full time ₹ 6,00,000 - ₹ 10,00,000 per year

Job Summary

We are seeking a highly driven and customer-focused Call Centre Executive with prior experience in the US sales process. The role requires strong communication skills, the ability to engage US-based prospects, pitch products/services effectively, and convert leads into sales. Candidates with a proven track record in achieving sales targets in an international voice process will be preferred.

Key Responsibilities

  • Make outbound sales calls to US-based customers and prospects.
  • Present, promote, and sell products/services using solid communication and persuasion skills.
  • Understand customer requirements and provide suitable solutions.
  • Meet daily/weekly/monthly sales targets and KPIs.
  • Maintain detailed call logs, CRM updates, and follow-up trackers.
  • Handle objections professionally and maintain a high level of customer satisfaction.
  • Collaborate with the internal team to align on sales strategies and lead conversion.
  • Ensure compliance with process guidelines, data security, and quality standards.

Required Skills & Qualifications

  • Mandatory: Minimum 1 year of experience in US sales or US outbound calling process.
  • Excellent verbal communication skills with a neutral/US accent preference.
  • Strong negotiation, objection-handling, and closing abilities.
  • Comfortable working in US time zones (night shift).
  • Ability to handle high-volume calling and maintain productivity.
  • Hands-on experience with CRM tools and sales dashboards.
  • High level of professionalism, patience, and resilience.

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