Ecommerce Operations Manager

5 days ago

Noida, Uttar Pradesh, India Tech2Globe Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are seeking a highly organized and detail-oriented
Operations Manager – E-Commerce
to oversee and streamline daily operations across our e-commerce business. The role requires strong expertise in process optimization, order management, vendor coordination, logistics, customer service, and cross-functional collaboration to ensure smooth functioning of end-to-end e-commerce operations. The ideal candidate will have prior experience in handling operations for e-commerce platforms, marketplace management, and D2C channels with a strong focus on efficiency, scalability, and customer satisfaction.

Key Responsibilities:
E-Commerce Operations Management

  • Manage day-to-day e-commerce operations across multiple marketplaces (Amazon, Flipkart, eBay, etc.) and D2C website.
  • Ensure smooth execution of order processing, inventory management, fulfillment, and returns.
  • Coordinate with internal teams (catalog, marketing, finance, customer support) to ensure seamless workflows.
  • Monitor SLAs with logistics partners and ensure timely deliveries.

Process & Performance Management

  • Develop and implement standard operating procedures (SOPs) for operational efficiency.
  • Track, analyze, and report on key performance metrics such as order accuracy, fulfillment rate, delivery timelines, and customer satisfaction.
  • Drive continuous improvement by identifying bottlenecks and implementing corrective actions.

Vendor & Partner Management

  • Manage relationships with logistics providers, warehouse teams, and third-party vendors.
  • Negotiate contracts and optimize costs while maintaining service quality.
  • Ensure compliance with marketplace policies and operational standards.

Team Leadership & Collaboration

  • Lead and mentor the operations team to deliver excellence.
  • Collaborate with marketing, product, and sales teams to support campaigns and promotions.
  • Provide regular updates to management on operational performance and improvements.

Required Skills & Qualifications:

  • Bachelor's/Master's degree in Business Administration, Operations, Supply Chain, or related field.
  • 5–8 years of experience in e-commerce operations, with at least 2–3 years in a managerial role.
  • Strong knowledge of e-commerce platforms, order management systems, and logistics operations.
  • Hands-on experience in inventory management, supply chain, and vendor coordination.
  • Proficiency in MS Excel, ERP, and analytics/reporting tools.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to thrive in a fast-paced, growth-oriented environment.

Preferred Experience:

  • Experience in both
    marketplace operations (Amazon, Flipkart, etc.)
    and
    D2C/brand-owned platforms
    .
  • Knowledge of performance marketing operations impact on inventory & fulfillment.
  • Exposure to international e-commerce operations (added advantage).

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