Eletrical Vehicle Service Advisor

3 days ago

Kukatpally Hyderabad Telangana, India Pride Motors Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Summary:

The Service Advisor – EV acts as the primary liaison between customers and the service department, ensuring a seamless experience in the maintenance and repair of electric vehicles. The role involves understanding EV systems, managing service workflows, and providing accurate technical information and excellent customer service.

Key Responsibilities:

  • Customer Interaction:
  • Greet customers and understand their service needs, complaints, or requests.
  • Explain EV-specific service procedures, maintenance schedules, and repair details clearly.
  • Provide accurate estimates for service and repair costs and obtain customer approvals.
  • Service Coordination:
  • Schedule service appointments and coordinate with the workshop team for timely completion.
  • Track the progress of vehicles under service and provide updates to customers.
  • Ensure all service jobs adhere to manufacturer standards and safety protocols for EVs.
  • Technical Support:
  • Interpret diagnostic results and translate technical issues into customer-friendly language.
  • Collaborate with technicians to identify and resolve complex EV issues.
  • Stay updated with the latest EV technology, battery management systems, and charging infrastructure.
  • Documentation & Reporting:
  • Maintain accurate records of service history, customer interactions, and billing.
  • Ensure compliance with warranty and service documentation requirements.
  • Generate and analyze service reports to improve customer satisfaction and efficiency.
  • Customer Satisfaction:
  • Handle customer complaints professionally and ensure issues are resolved promptly.
  • Promote value-added services, accessories, and maintenance packages.
  • Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Qualifications & Skills:

  • Education:
  • Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.
  • Experience:

2–5 years of experience as a Service Advisor in the automotive sector (EV experience preferred).

  • Technical Skills:
  • Knowledge of EV components (battery, motor, inverter, BMS, charging systems).
  • Familiarity with diagnostic tools and service management software.
  • Understanding of EV safety procedures and high-voltage system handling.
  • Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and organizational abilities.
  • Customer-oriented mindset with attention to detail.

  • Ability to work in a fast-paced and technology-driven environment.Key Performance Indicators (KPIs):

  • Customer satisfaction score (CSI)

  • Service turnaround time
  • Job accuracy and documentation quality
  • Repeat customer rate
  • Upselling of service packages

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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