Two Wheeler Service Advisor

6 days ago

Kukatpally Hyderabad Telangana, India Sree Krishna Automotives Hyd Pvt Ltd ( Pride Group) Full time

A 2-Wheeler Service Advisor acts as the crucial link between the customer and the service/repair department for motorcycles and scooters.

Their main responsibilities include:
**Customer Interaction & Service**:

- **Greeting Customers**: Welcoming customers and initiating the service process.
- **Understanding Needs**: Actively listening to the customer's concerns, problems, and service requests for their vehicle.
- **Diagnosis Intake**: Accurately documenting vehicle symptoms, issues, and customer concerns on a job card or repair order.
- **Providing Estimates**: Explaining recommended services, repairs, and parts, and providing a clear, written cost and time estimate.
- **Obtaining Authorization**: Securing the customer's signature and approval before any work begins, especially for additional necessary repairs.
- **Status Updates**: Monitoring the repair progress and keeping the customer informed about any delays or changes in the estimate or timeline.
- **Handling Delivery**: Explaining the work performed, the charges on the final bill, and providing advice on future maintenance upon vehicle handover.
- **Post-Service Follow-up**: Contacting the customer to ensure satisfaction and address any concerns.
- **Resolving Complaints**: Handling customer complaints professionally and escalating complex issues when necessary.

**Operational & Technical Coordination**:

- **Scheduling**: Booking service appointments and managing the service department's daily workflow and technician assignments.
- **Technical Liaison**: Communicating the customer's concerns accurately to the technicians and translating technical information and repair recommendations back to the customer in layman's terms.
- **Quality Check**: Ensuring the service or repair is completed to the required standard before the vehicle is returned to the customer.
- **Documentation**: Maintaining accurate and detailed service records, job cards, and warranty documentation.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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