Two wheeler Service advisor

2 days ago

Kukatpally Hyderabad Telangana, India Pride Ather Full time ₹ 1,80,000 - ₹ 2,40,000 per year

A 2-Wheeler Service Advisor acts as the crucial link between the customer and the service/repair department for motorcycles and scooters.

Their main responsibilities include:

Customer Interaction & Service:

  • Greeting Customers: Welcoming customers and initiating the service process.
  • Understanding Needs: Actively listening to the customer's concerns, problems, and service requests for their vehicle.
  • Diagnosis Intake: Accurately documenting vehicle symptoms, issues, and customer concerns on a job card or repair order.
  • Providing Estimates: Explaining recommended services, repairs, and parts, and providing a clear, written cost and time estimate.
  • Obtaining Authorization: Securing the customer's signature and approval before any work begins, especially for additional necessary repairs.
  • Status Updates: Monitoring the repair progress and keeping the customer informed about any delays or changes in the estimate or timeline.
  • Handling Delivery: Explaining the work performed, the charges on the final bill, and providing advice on future maintenance upon vehicle handover.
  • Post-Service Follow-up: Contacting the customer to ensure satisfaction and address any concerns.
  • Resolving Complaints: Handling customer complaints professionally and escalating complex issues when necessary.

Operational & Technical Coordination:

  • Scheduling: Booking service appointments and managing the service department's daily workflow and technician assignments.
  • Technical Liaison: Communicating the customer's concerns accurately to the technicians and translating technical information and repair recommendations back to the customer in layman's terms.
  • Quality Check: Ensuring the service or repair is completed to the required standard before the vehicle is returned to the customer.
  • Documentation: Maintaining accurate and detailed service records, job cards, and warranty documentation.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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