Service Advisor

7 hours ago

Hyderabad, Telangana, India RAAM4WHEELERS LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role: Service Advisor

As a Service Advisor, you will be the crucial link between customers and the service department. Your primary responsibility is to provide excellent customer service by accurately assessing vehicle issues & delivering the Car on time, explaining repair options, and coordinating the service process. The Service Advisor plays a key role in ensuring customer satisfaction, effective communication, and the efficient flow of work through the service department.

Job Role: Service Advisor

Location: Hyderabad

Experience: 1-4 years.

Work Mode: On-site

Roles and Responsibilities:

  • Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle issues.
  • Provide a warm and professional customer experience, building rapport to enhance customer satisfaction.
  • Conduct initial inspections of vehicles to identify and document customer concerns.
  • Consult with service technicians to diagnose issues and recommend appropriate repair and maintenance solutions.
  • Clearly explain repair options, associated costs, and timelines to customers.
  • Provide accurate estimates and obtain customer approval before initiating any work on the vehicle.
  • Create and manage work orders, ensuring accurate documentation of customer information, vehicle details, and service requirements.
  • Coordinate with the parts department to ensure timely availability of necessary components.
  • Provide information on warranty coverage and additional services that may benefit the customer.
  • Keep customers informed about the status of their vehicles and any unexpected delays.
  • Identify opportunities for upselling additional services or maintenance packages based on the vehicle's needs and manufacturer recommendations.
  • Maintain accurate records of customer interactions, service transactions, and vehicle details.
  • Complete service-related paperwork and documentation in a timely and organized manner.
  • Coordinate with CRM team in Closing Customer Escalations timely.
  • Maintain 900+ CSI for all customers.

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