Service Advisor,
1 week ago
Job Description
About GoMechanic
Founded in 2016, GoMechanic has emerged as India's premier multi-brand car service company, dedicated
to providing a reliable and cost-effective car service to the aftermarket (customers owning cars in the
years of age). Originally conceived as a car service aggregator, catering primarily to institutional customers,
GoMechanic has since undergone a remarkable transformation to become a leading aftermarket
repair/service player in the automotive vehicle repair industry using cutting-edge technology and
innovation. Promoted by the Lifelong India Group and other strategic investors (from the automotive
industry). The company is pursuing an audacious goal of serving 1 out of 10 vehicles in the aftermarket
service segment through a network of trusted service workshops (run through a franchised model) across
India.
At GoMechanic, we place a strong emphasis on continuous growth and improvement. We welcome
individuals and partners who share our passion for innovation and are eager to embrace new challenges.
Discover the pathbreaking opportunities and rewarding experiences at GoMechanic.
About the Role
Service Advisor is responsible for providing excellent customer service by assisting with vehicle service
needs, managing work orders, coordinating with service technicians, and ensuring timely, high-quality
service delivery.
Location: Bengaluru, Karnataka
Roles and responsibilities:
Greet customers, assess vehicle service needs, and provide service estimates.
Create work orders and ensure smooth communication between customers and technicians.
Schedule service appointments and manage service calendars.
Oversee parts inventory and assist in sourcing required parts.
Prepare invoices, explain charges, and process payments.
Follow up with customers to ensure satisfaction and future service needs.
Skills:
Bachelors degree in mechanical or related field
Ability to build and maintain client relationships.
Strong communication skills.
Previous experience in automotive service or customer service.
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